Account Manager (Dutch and English)

Laka; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a dynamic Account Manager to enhance customer relationships and drive revenue growth. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for customer success. This role offers a remote-first working environment and various perks, including share options and a company bonus scheme.

Benefits

Remote-first working

Share options

Company bonus scheme

25 days holiday

Pension scheme

Private medical insurance

Home set-up allowance

Lunch allowance

Company-wide events

Mental health support

Qualifications

• Proven experience in account management or customer success.
• Excellent relationship-building skills with C-level executives.

Responsibilities

• Focus on retaining and growing existing accounts.
• Build strong relationships with stakeholders at all levels.
• Lead performance review meetings with key accounts.

Skills

English

Dutch

German

French

Relationship-building

Negotiation

Time management

Education

Experience in account management

Experience in customer success

Tools

CRM systems

Project management tools

Job description

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Account Manager

We are looking for both native/fluent English and Dutch speakers - German and French are a bonus!

About Laka

You might not have heard of us yet - that's OK, you've found us now. Come and learn about our journey...

Founded in 2017, Laka aims to transform insurance by connecting passionate cyclists into a collective to protect their bikes when things go wrong. Our model prioritizes people, sharing costs fairly among members. We strive to rewrite insurance rules so it's something people stand with, not against.

Our operations: Laka ensures smooth service for The Collective—handling claims swiftly, sharing costs fairly, guaranteeing maximum prices, and managing all the complexities of a regulated insurance business. The collective pays Laka a fee based on claims each month. Learn more about how this works here.

Since inception, we've achieved:

• Raised over 30 million pounds
• Grown to over 60 team members across the UK, NL, and France, supporting a remote-first work culture
• Launched in 9 countries, expanding our reach
• Received 'Best Cycle Insurance Provider' award for 7 consecutive years
• Opened offices in London, Bristol, and Amsterdam
• Earned a 5-star rating on Google Reviews

We are eager to continue revolutionizing an outdated industry. We aim to make our collective model the industry standard as we expand across segments, products, and territories. We're seeking innovative, bold, and brave minds to help us build the world's best insurance company.

About the Role

We seek a relationship-driven Account Manager to retain and grow existing accounts. Key responsibilities include:

• Account growth and retention through policy improvements, new product launches, and exploring new markets
• Building and maintaining relationships at all levels, including C-level stakeholders
• Engaging proactively with clients to understand needs and gather feedback
• Leading performance reviews and strategic meetings
• Resolving issues swiftly to ensure high satisfaction
• Managing contracts, negotiations, and renewals
• Providing forecasts and performance reports
• Using tools like Jira to manage deliverables and stakeholder expectations

Requirements

This role is ideal if you:

• Are a native/fluent speaker of English and Dutch, with German or French as a bonus
• Have proven experience in account management, customer success, or similar roles, preferably in SaaS or fintech
• Have a track record of growing and retaining strategic accounts
• Possess excellent relationship-building and negotiation skills
• Can understand and explain complex products and collaborate internally
• Are data-driven and familiar with CRM (e.g., Hubspot), Jira, and dashboards
• Have strong time management and multitasking abilities
• Are self-motivated, resilient, and able to work independently

Benefits

What you can expect at Laka:

• Remote-first work environment with flexible office options
• Share options and a company bonus scheme
• 25 days holiday plus bank holidays, with rollover options
• Company pension scheme
• Private medical insurance with options for dependents
• Home setup allowance and equipment
• Monthly lunch allowance and social events
• Branded Laka gear and cycling discounts
• Mental health support via Spill

Belonging at Laka

We value diversity, equity, inclusion, and belonging. We encourage everyone to bring their authentic selves to work. For accommodations or adjustments, contact [e-mail].