Account Manager

Law Business Research Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading research firm in London is seeking an Account Manager to manage client accounts and drive revenue growth across international markets. You will build positive relationships with stakeholders, gather client feedback, and ensure client satisfaction through effective communication and collaboration. The ideal candidate has over 2 years of B2B account management experience in subscription-based sales and is adept at managing multi-stakeholder relationships. This role offers competitive benefits and promotes an inclusive work culture.

Benefits

Eye care

Employee Assistance Programme

A day off for your birthday

Pension scheme

Life assurance

Cycle to work scheme

Season ticket loan

£350 annual wellbeing allowance

Private healthcare

Company socials

Qualifications

• Minimum 2 years of B2B Account Management experience.
• Track record in subscription-based sales and client retention.
• Strong verbal and written communication skills.

Responsibilities

• Build and maintain relationships with stakeholders across accounts.
• Gather client feedback to identify growth opportunities.
• Attend industry events to support client engagement.

Skills

B2B Account Management experience

Subscription-based sales success

Strong communication skills

Understanding of account-based marketing

Experience in multi-stakeholder relationship management

Organised and detail-oriented

Proficient in CRM systems (Salesforce)

Commercially minded and collaborative

Confident telephone manner

Self-motivated and resilient

Tools

Salesforce

Job description

Account Manager - Lexology PRO

Department: Commercial

Employment Type: Full Time

Location: London

Reporting To: Charlotte Desouza

Description

Lexology PRO At Law Business Research, we’re transforming how legal professionals access and apply global regulatory insight. Lexology PRO is our premium Legal research offering, delivering curated intelligence to in‑house counsel and law firms worldwide. Clients include top businesses such as Apple, Google, Uber, Red Bull, and Chanel and we are growing with over 30% YOY growth. As an Account Manager, you’ll play a pivotal role in driving revenue growth across international markets and accelerate your development while building Lexology PRO.

Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some reasons to further your career with Law Business Research. Our culture is shaped by core values promoting equality, agility and respect. We have been selected as a Winner for the 2024 Inspiring Workplaces Awards and are proud of our inclusive culture. We partner with the Business Disability Forum to achieve Level 2 Disability Confident Accreditation and support charitable initiatives such as Swawou School in Sierra Leone.
We are an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of sex, gender identity/expression, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Key Responsibilities

• Build and maintain positive relationships with stakeholders across assigned accounts through regular check‑ins, responsive communication and a service‑oriented approach.
• Assist in gathering client feedback and usage data to identify opportunities for improvement and growth.
• Attend selected industry events, conferences and product demos to gain exposure to the market and support client engagement activities.
• Work closely with the Client Services team to ensure smooth onboarding, renewal processes and ongoing client satisfaction.
• Contribute to account plans by providing client insights and supporting initiatives aligned with client goals and product capabilities.
• Assist in the preparation of proposals and presentations, ensuring materials are tailored to client needs and aligned with company messaging.
• Support upselling and cross‑selling efforts by identifying potential opportunities and collaborating with senior account managers to execute plans.
• Share client feedback with internal teams to inform product improvements and support successful launches.
• Maintain accurate records of client interactions and sales activities in the CRM system, ensuring compliance with GDPR and internal processes.
• Work towards monthly and quarterly targets with guidance from senior team members, demonstrating a proactive and results‑oriented mindset.
• Participate in team meetings, training sessions and knowledge‑sharing initiatives. Learn from experienced colleagues and contribute to a positive team culture.
• Embody our core values of Collaboration, Excellence, Respect, Agility, and Humility in all client and team interactions.

Skills, Knowledge and Expertise

• Minimum 2 years of B2B Account Management experience, ideally within a structured sales environment with exposure to strategic growth initiatives in client‑facing roles.
• Track record of success in subscription‑based sales, preferably within a data, analytics or content‑driven business model with demonstrable client retention and growth achievements.
• Strong communication skills, both verbal and written, with the ability to present confidently, build trust and influence stakeholders across client organizations.
• Understanding of account‑based marketing (ABM) principles and experience supporting targeted campaigns to drive engagement and expansion within existing accounts.
• Experience managing multi‑stakeholder relationships, including supporting procurement and contract processes in collaboration with legal and compliance teams.
• Organised and detail‑oriented, with solid forecasting, reporting and pipeline management skills. Able to manage multiple priorities and deadlines effectively.
• Proficient in CRM systems, particularly Salesforce, with a commitment to maintaining accurate records and using data to inform account strategy and decision‑making.
• Commercially minded and collaborative, with a passion for client success and a proactive approach to working cross‑functionally with product, marketing and client services teams.
• Confident and professional telephone manner, with strong influencing and negotiation skills developed through client interactions and deal support.
• Self‑motivated and resilient, with a consistent record of meeting sales targets and contributing to team goals in dynamic environments.
• International outlook is a plus, including experience supporting global or multi‑regional accounts and an appreciation of cultural nuances in client engagement.
• Team‑oriented, with a willingness to share knowledge and support junior colleagues, contributing to a positive and high‑performing team culture.
• Experience in the legal or professional services sector is advantageous, particularly in understanding client workflows and data needs.

Benefits

• Start of employment:
  • Eye care
  • Employee Assistance Programme
  • A day off for your birthday
• After 3 months employment:
  • Pension (4% employer contribution and 4% employee contribution)
• After 4 months employment:
  • Life assurance
• After probation:
  • Cycle to work scheme
  • Season ticket loan
  • £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
  • Puregym access
  • Perks at work platform access
• After 1 year service:
  • Private healthcare
• Additional Perks:
  • Company socials
  • Access to Employee Affinity Networks
  • Mentoring scheme
  • Volunteering Day
  • Mortgage Advice
  • Work from anywhere (2 weeks)
  • Generous parental leave
• We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.