Account Manager - John Lewis Leicester

CHANEL; Leicester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to lead a passionate team in delivering exceptional client experiences. This role involves overseeing retail activities, coaching team members, and driving business initiatives that align with brand values. The ideal candidate will embody leadership, foster collaboration, and maintain high standards of client service. If you're looking to make a significant impact in a vibrant environment that values creativity and diversity, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Pension

Cycle Scheme

Employee Discounts

Service Awards

Qualifications

• Strong leadership skills to guide and inspire the team.
• Ability to build long-term client relationships and manage performance.

Responsibilities

• Lead a passionate team to create memorable client experiences.
• Develop business initiatives aligned with the brand's vision.

Skills

Leadership and Management

Effective Communication

Strategic Thinking

Relationship Building

Performance Management

Job description

Account Manager

Location: John Lewis Leicester

Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

"In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

JOB PURPOSE

In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will oversee the day-to-day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents.

• Create an environment rich with ethics, integrity, and diversity, fostering positive team collaboration.
• Proactively address employee relations issues with support from the Retail Development Manager, in accordance with company policies, and provide performance feedback.
• Facilitate regular team and individual communication to ensure collective knowledge sharing.
• Share the brand vision and business challenges, empowering the team while holding them accountable.

Business developer: embody an entrepreneurial spirit.

• Build CHANEL's client portfolio through data capture aligned with brand expectations.
• Develop business initiatives consistent with the brand's vision and strategy.
• Manage staff rotas and operational zoning to ensure optimal floor coverage and client experience.
• Communicate retail and stock needs to relevant parties.
• Maintain a solid understanding of the business environment.
• Provide feedback and reporting to influence strategies and recommendations.

Experience creator: create conditions for a memorable experience.

• Lead by example on the selling floor with personalized client experiences and build long-term relationships.
• Embrace the omni-channel journey and digital shopping trends.
• Resolve client service complaints holistically to ensure satisfaction across channels.
• Equip the team with tools and training for a premium CHANEL client experience.
• Maintain visual merchandising standards and a welcoming counter environment.

CHANEL Ambassador: embody brand values.

• Deep knowledge of the brand, heritage, and craftsmanship, sharing this with clients and the team.
• Implement training, pursue continuous learning, and promote a global beauty culture.
• Adhere to uniform and grooming guidelines at all times.

SKILL SETS

Leadership and Management skills.

• Strategic thinker: challenge the status quo, inspire and engage.
• Relationship-focused: collaborate, partner, influence.
• Develop and empower people: listen, empathize, coach, manage performance, delegate.
• Performance-driven and decisive, committed to continuous improvement.

Soft skills.

• Effective communication: verbal and written, storytelling.
• Curious, adaptable, continuous learner.
• Self-aware, confident, able to manage stress.
• Energetic, enthusiastic, motivating.
• Trustworthy with high ethical standards.

Benefits at CHANEL

Our benefits support your professional and personal growth, including:

• Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme.
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
• Mental Wellbeing: Employee Assistance Programmes.
• Lifestyle: Attraction discounts, product discounts, employee-only sales.
• Recognition: Service Awards, products, vouchers, holidays.

*Benefits are subject to eligibility and may change.

At CHANEL, we foster an inclusive culture that nurtures growth and values diversity. We encourage your application, considering the unique perspectives and talents you bring to our team.