Account Manager - Industrial Recruitment

Thorn Baker Group; Nottingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Team socials and events

Structured training and progression

Job summary

Thorn Baker Group is seeking an Account Manager for its Industrial division to support clients across Leicester and Nottingham. You will own existing relationships, understand client needs and coordinate with the recruitment team to place high-quality staff across temporary and permanent roles.

You’ll manage client communications, attend meetings and site visits, and identify opportunities to grow accounts while delivering exceptional service in a fast-paced environment.

Qualifications

• Driven, commercially minded with a focus on building lasting client relationships.
• Excellent communication skills and commitment to delivering exceptional service.
• Strong organisational skills with ability to prioritise a busy workload.
• Confidence in resolving issues and adapting to changing client requirements.
• Thrives in a fast-paced, target-driven environment.
• Positive, proactive team player with a can-do attitude.
• Experience in recruitment, account management, sales or customer-facing roles would be an advantage.

Responsibilities

• Manage and develop existing client accounts, serving as a trusted point of contact for recruitment needs.
• Understand clients’ operations, workforce requirements and recruitment challenges.
• Coordinate with the team to source and place high-quality temporary and permanent staff.
• Monitor staffing requirements and service delivery, adapting to changing needs.
• Build strong relationships with candidates to support attendance, retention and placements.
• Identify opportunities to grow accounts and expand across departments or sites.
• Attend client meetings and site visits to review performance and strengthen relationships.
• Maintain accurate client and candidate records and provide regular updates.

Skills

Relationship building

Communication

Organisational skills

Problem solving

Target-driven

Team player

Tools

CRM software

Job description

Thorn Baker’s Industrial division is looking for a motivated and ambitious Account Manager to join our successful team, supporting clients across Leicester and Nottingham.

Specialising in warehouse, manufacturing and industrial recruitment, you’ll take ownership of existing client relationships, ensuring their workforce requirements are met while identifying opportunities to grow each account. You’ll work closely with our recruitment team to deliver a responsive, reliable service in a fast-moving environment where no two days are the same.

What You’ll Be Doing

• Managing and developing existing client accounts, becoming a trusted point of contact for their recruitment needs.

• Understanding clients’ operations, workforce requirements and recruitment challenges.

• Coordinating with the team to source and place high-quality temporary and permanent staff.

• Monitoring staffing requirements, placement performance and service delivery, responding quickly to changing needs.

• Building strong relationships with candidates to support attendance, retention and successful placements.

• Identifying opportunities to grow existing accounts and support clients across additional departments or sites.

• Attending client meetings and site visits to review performance and strengthen relationships.

• Maintaining accurate client and candidate records and providing regular updates.

What We’re Looking For

• A driven, commercially minded individual who enjoys building lasting relationships.

• Excellent communication skills and a commitment to delivering exceptional customer service.

• Strong organisational skills and the ability to prioritise a busy, varied workload.

• Confidence in resolving issues and responding to changing client requirements.

• Someone who thrives in a fast-paced, target-driven environment.

• A positive team player with a proactive, can-do attitude.

• Previous experience in recruitment, account management, sales or another customer-facing role would be an advantage.

• Flexibility to work from our Leicester and Nottingham offices and attend client sites as required.

What We Offer

• A supportive, collaborative team environment where you’ll be set up for success from day one.

• Structured training, ongoing coaching and mentoring from experienced recruitment professionals.

• Regular target-driven incentives, including holidays, hotel breaks, activity days and shopping vouchers.

• Health and wellbeing benefits.

• Team socials, summer events and Christmas celebrations.

Why Thorn Baker?

At Thorn Baker, we invest in our people. You’ll join an established Industrial division with a strong reputation, long-standing client relationships and plenty of opportunities to develop your skills and progress your career.

If you enjoy building relationships, delivering great service and growing business, we’d love to hear from you.

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