Account Manager - Industrial Recruitment

Thorn Baker Industrial; Nottingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Incentives

Health benefits

Team socials

Training & mentoring

Job summary

Thorn Baker’s Industrial division is seeking an Account Manager to support clients across Leicester and Nottingham, taking ownership of relationships and ensuring workforce requirements are met.

You’ll work with our recruitment team to source high-quality staff, monitor performance and service delivery, and grow accounts across sites. This role suits a proactive, client-focused professional with strong communication and organisational skills.

Qualifications

• Proven ability to manage client accounts and build relationships.
• Strong communication, organisation and customer service skills.
• Willingness to travel to client sites and offices in Leicester/Nottingham.
• Experience in recruitment or sales is advantageous.

Responsibilities

• Managing and developing existing client accounts, becoming a trusted contact for recruitment needs.
• Understanding clients’ operations and workforce requirements.
• Coordinating with the team to source and place temporary and permanent staff.
• Monitoring staffing requirements, placement performance and service delivery.
• Building relationships with candidates to support attendance and retention.
• Identifying opportunities to grow existing accounts across sites.
• Attending client meetings and site visits to review performance.

Skills

Relationship building

Communication

Organisation

Customer service

Sales experience

Job description

Thorn Baker’s Industrial division is looking for a motivated and ambitious Account Manager to join our successful team, supporting clients across Leicester and Nottingham.

Specialising in warehouse, manufacturing and industrial recruitment, you’ll take ownership of existing client relationships, ensuring their workforce requirements are met while identifying opportunities to grow each account. You’ll work closely with our recruitment team to deliver a responsive, reliable service in a fast-moving environment where no two days are the same.

What You’ll Be Doing

• Managing and developing existing client accounts, becoming a trusted point of contact for their recruitment needs.
• Understanding clients’ operations, workforce requirements and recruitment challenges.
• Coordinating with the team to source and place high-quality temporary and permanent staff.
• Monitoring staffing requirements, placement performance and service delivery, responding quickly to changing needs.
• Building strong relationships with candidates to support attendance, retention and successful placements.
• Identifying opportunities to grow existing accounts and support clients across additional departments or sites.
• Attending client meetings and site visits to review performance and strengthen relationships.
• Maintaining accurate client and candidate records and providing regular updates.

What We’re Looking For

• A driven, commercially minded individual who enjoys building lasting relationships.
• Excellent communication skills and a commitment to delivering exceptional customer service.
• Strong organisational skills and the ability to prioritise a busy, varied workload.
• Confidence in resolving issues and responding to changing client requirements.
• Someone who thrives in a fast-paced, target-driven environment.
• A positive team player with a proactive, can-do attitude.
• Previous experience in recruitment, account management, sales or another customer-facing role would be an advantage.
• Flexibility to work from our Leicester and Nottingham offices and attend client sites as required.

What We Offer

• A supportive, collaborative team environment where you’ll be set up for success from day one.
• Structured training, ongoing coaching and mentoring from experienced recruitment professionals.
• Regular target-driven incentives, including holidays, hotel breaks, activity days and shopping vouchers.
• Health and wellbeing benefits.
• Team socials, summer events and Christmas celebrations.

Why Thorn Baker?

At Thorn Baker, we invest in our people. You’ll join an established Industrial division with a strong reputation, long-standing client relationships and plenty of opportunities to develop your skills and progress your career.

If you enjoy building relationships, delivering great service and growing business, we’d love to hear from you.

NID02