Account Manager - Industrial Recruitment

Thorn Baker Recruitment; Leicester, Nottingham; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Structured training and coaching

Incentives and holidays

Job summary

Thorn Baker Recruitment in Leicester is seeking an Account Manager for our Industrial division. You’ll nurture existing client accounts, acting as the primary contact for recruitment needs and coordinating with our team to source temporary and permanent staff.

The role requires strong communication, organisational skills and a proactive, customer-focused approach. You’ll attend client sites and meetings from our Leicester and Nottingham offices, building lasting relationships and driving account

Qualifications

• Experience in recruitment or account management is advantageous.
• Ability to manage multiple client accounts and meet recruitment needs.
• Strong communication, organisation and customer-service focus.

Responsibilities

• Manage and develop existing client accounts, acting as the trusted point of contact for recruitment needs.
• Coordinate with the team to source and place high-quality temporary and permanent staff.
• Monitor client staffing requirements, placement performance and service delivery, adapting to changing needs.
• Attend client meetings and site visits to review performance and strengthen relationships.
• Maintain accurate client and candidate records and provide regular updates.

Skills

Account management

Sales experience

Customer service

Communication

Organisation

Team player

Job description

Account Manager - Industrial Recruitment

Specialising in warehouse, manufacturing and industrial recruitment, you’ll take ownership of existing client relationships, ensuring their workforce requirements are met while identifying opportunities to grow each account. You’ll work closely with our recruitment team to deliver a responsive, reliable service in a fast-moving environment where no two days are the same.

What You’ll Be Doing

Managing and developing existing client accounts, becoming a trusted point of contact for their recruitment needs.

Understanding clients’ operations, workforce requirements and recruitment challenges.

Coordinating with the team to source and place high-quality temporary and permanent staff.

Monitoring staffing requirements, placement performance and service delivery, responding quickly to changing needs.

Building strong relationships with candidates to support attendance, retention and successful placements.

Identifying opportunities to grow existing accounts and support clients across additional departments or sites.

Attending client meetings and site visits to review performance and strengthen relationships.

Maintaining accurate client and candidate records and providing regular updates.

What We’re Looking For

A driven, commercially minded individual who enjoys building lasting relationships.

Excellent communication skills and a commitment to delivering exceptional customer service.

Strong organisational skills and the ability to prioritise a busy, varied workload.

Confidence in resolving issues and responding to changing client requirements.

Someone who thrives in a fast-paced, target-driven environment.

A positive team player with a proactive, can-do attitude.

Previous experience in recruitment, account management, sales or another customer-facing role would be an advantage.

Flexibility to work from our Leicester and Nottingham offices and attend client sites as required.

What We Offer

• A supportive, collaborative team environment where you’ll be set up for success from day one.
• Structured training, ongoing coaching and mentoring from experienced recruitment professionals.
• Regular target-driven incentives, including holidays, hotel breaks, activity days and shopping vouchers.
• Health and wellbeing benefits.
• Team socials, summer events and Christmas celebrations.

Why Thorn Baker?

At Thorn Baker, we invest in our people. You’ll join an established Industrial division with a strong reputation, long-standing client relationships and plenty of opportunities to develop your skills and progress your career.

If you enjoy building relationships, delivering great service and growing business, we’d love to hear from you.