Account Manager – Hybrid, 4.5-Day Week, Growth Focus

Baltic Apprenticeships; North East, Tees Valley; Hybrid; GBP 32.000 - 37.000; Vollzeit

Benefits dieser Stelle

Hybrid work after probation

25+ days annual leave

Life Event Day

Buy & Sell Holiday

Zusammenfassung

Baltic Apprenticeships is seeking an Account Manager at our Head Office in Darlington (Hybrid after probation). You will manage SME client relationships, identify growth opportunities, and coordinate with Coaches to support learners on programmes.

The role emphasizes high-quality service, upselling apprenticeships, and cross-selling within accounts. You’ll join a dynamic team focused on customer success and employer engagement, delivering impactful outcomes for clients while advancing their

Qualifikationen

• Experience in an account management role.
• Strong relationship-building and communication skills.
• Able to multitask and work across teams in a fast-paced environment.
• Proven negotiation and problem-solving abilities.

Aufgaben

• Act as the main point of contact for assigned accounts.
• Identify and convert opportunities within existing clients (progressions, upsell, cross-sell).
• Build long-term relationships to drive repeat business.
• Collaborate with Coaches and internal teams to support client and learner outcomes.
• Manage and resolve client or learner-related challenges.
• Track performance across accounts and maintain records.
• Share client feedback and insights with the wider team.

Kenntnisse

Account management

Relationship building

Communication

Negotiation

Multitasking

Team collaboration

Resilience

Sales/upsell

Jobbeschreibung

Baltic Apprenticeships is seeking an Account Manager at our Head Office in Darlington (Hybrid after probation). You will manage SME client relationships, identify growth opportunities, and coordinate with Coaches to support learners on programmes.

The role emphasizes high-quality service, upselling apprenticeships, and cross-selling within accounts. You’ll join a dynamic team focused on customer success and employer engagement, delivering impactful outcomes for clients while advancing their