Account Executive | Hybrid Sales & Customer Service

We Are Adam; Stretford; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

We Are Adam is seeking an Account Executive in the United Kingdom to join the Customer Services team. You’ll deliver outstanding customer service, process sales orders and handle inbound enquiries by website, email and telephone.

The core focus is turning enquiries into successful orders by giving customers accurate, timely and professional support at every stage of their journey. Hybrid working pattern: three days in the office and two from home.

Qualifications

• Experience in a customer service or sales-focused role.
• IT literate with Microsoft 365 or equivalent.
• Ability to manage a varied, fast-paced workload.
• Experience in retail, inbound sales, or the promotional products/print industry.
• A-Levels or higher education qualifications.
• Familiarity with direct marketing or inbound sales workflows.

Responsibilities

• Processing website orders accurately and efficiently
• Producing customer quotations and following them up to turn them into confirmed orders
• Advising customers on products, pricing, lead times, artwork requirements and stock levels
• Working with suppliers on bespoke requests and order fulfilment
• Handling customer claims about quality, printing or delivery, escalating complex cases where needed
• Managing a high volume of enquiries across multiple channels, using upselling and cross-selling to build repeat business
• Working closely with the marketing, artwork, order admin and finance teams to keep the customer journey smooth
• Building your product and systems knowledge through regular training, supplier briefings and industry events

Skills

Customer service

Sales

Microsoft 365

Multi-channel support

Fast-paced workload

Retail/inbound sales

Direct marketing workflows

Education

GCSEs or equivalent

A-Levels or higher education

Tools

Microsoft 365

Job description

We Are Adam is seeking an Account Executive in the United Kingdom to join the Customer Services team. You’ll deliver outstanding customer service, process sales orders and handle inbound enquiries by website, email and telephone.

The core focus is turning enquiries into successful orders by giving customers accurate, timely and professional support at every stage of their journey. Hybrid working pattern: three days in the office and two from home.