Client Relationship Manager

FIND | Creating Futures; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

FIND is recruiting for Client Relationship Managers in Manchester. The role is hybrid, with three days in the office, and involves managing an existing B2B portfolio, developing relationships with key stakeholders, and identifying revenue opportunities within current accounts.

You'll focus on understanding customers' workforce challenges and aligning apprenticeship, technology and professional training solutions to their needs.

Qualifications

• B2B account management experience with existing portfolio development.
• Strong ability to identify opportunities to grow revenue within accounts.
• Consultative, client-centric approach to solving workforce challenges.

Responsibilities

• Manage and grow an existing portfolio of B2B customers.
• Build relationships with key stakeholders and decision-makers.
• Identify opportunities to increase revenue and share of wallet within accounts.
• Re-engage dormant customers and rebuild relationships over time.
• Lead consultative client meetings to understand workforce and training needs.
• Identify opportunities across apprenticeship, technology and professional training solutions.
• Develop structured account plans and maintain a healthy pipeline.

Skills

B2B account management

Stakeholder management

Consultative selling

Revenue growth

Relationship building

Job description

Client Relationship Manager - Manchester

Manchester | Hybrid - 3 days per week in the office

FIND are partnering with one of the UK's leading technology training and workforce development organisations as they continue to grow their Manchester commercial team.

The business partners with organisations across the UK to develop their people through apprenticeships, professional training and digital/technology skills programmes.

We're looking for 4 Client Relationship Managers to join the team, with opportunities across both their Apprenticeship and Commercial divisions.

The Role

This is a relationship-led account management position, not a high-volume new business role.

You'll inherit an existing portfolio of customers and be responsible for developing those relationships, understanding their wider business and workforce challenges, and identifying opportunities to grow the partnership.

You’ll be responsible for:

• Managing and developing an existing portfolio of B2B customers
• Building strong relationships with key stakeholders and decision-makers
• Identifying opportunities to increase revenue and share of wallet within existing accounts
• Re-engaging dormant customers and rebuilding relationships
• Running consultative client meetings to understand workforce, skills and training requirements
• Identifying opportunities across the wider portfolio of apprenticeship, technology and professional training solutions
• Developing structured account plans and maintaining a healthy pipeline of growth opportunities

Who We're Looking For

We're looking for commercially minded Account Managers / Client Relationship Managers who genuinely enjoy developing customers over the long term.

You’ll ideally have:

• B2B account management, client relationship or consultative sales experience
• A track record of growing existing accounts and identifying additional revenue opportunities
• Strong stakeholder management and communication skills
• A consultative approach - able to understand a client's challenges rather than simply sell a product
• Resilience, commercial awareness and the ability to build credibility over time
• A coachable and adaptable mindset with the ambition to continue developing your career

Experience within training, apprenticeships, technology, SaaS or professional services would be advantageous but isn't essential.

For some of the opportunities, experience selling into the public sector - including local authorities, NHS, blue-light services, higher education or wider government - would also be particularly valuable.

Package & Working Pattern

• Manchester office
• Hybrid working - office based Monday, Tuesday and Thursday
• Strong career development opportunities within a market-leading organisation

This could be a great opportunity for someone who enjoys the commercial side of sales but is at their best when building relationships, developing accounts and uncovering opportunities within existing customers.