Account Manager

Baltic Apprenticeships; North East, Tees Valley; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Hybrid work after probation

25+ days annual leave

Life Event Day

Buy & Sell Holiday

Job summary

Baltic Apprenticeships is seeking an Account Manager at our Head Office in Darlington (Hybrid after probation). You will manage SME client relationships, identify growth opportunities, and coordinate with Coaches to support learners on programmes.

The role emphasizes high-quality service, upselling apprenticeships, and cross-selling within accounts. You’ll join a dynamic team focused on customer success and employer engagement, delivering impactful outcomes for clients while advancing their

Qualifications

• Experience in an account management role.
• Strong relationship-building and communication skills.
• Able to multitask and work across teams in a fast-paced environment.
• Proven negotiation and problem-solving abilities.

Responsibilities

• Act as the main point of contact for assigned accounts.
• Identify and convert opportunities within existing clients (progressions, upsell, cross-sell).
• Build long-term relationships to drive repeat business.
• Collaborate with Coaches and internal teams to support client and learner outcomes.
• Manage and resolve client or learner-related challenges.
• Track performance across accounts and maintain records.
• Share client feedback and insights with the wider team.

Skills

Account management

Relationship building

Communication

Negotiation

Multitasking

Team collaboration

Resilience

Sales/upsell

Job description

Job Title: Account Manager

Department: Account Management

Location: Head Office: Pioneer House, Morton Park, Darlington (Hybrid available after probation)

DBS Check: Required

Salary: £31,827 – £37,131.50 per annum

What’s The Job?

Are you an enthusiastic and driven individual who can build long lasting relationships looking to move into a rewarding company within the exciting world of digital apprenticeships?

At Baltic Apprenticeships client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain and grow client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You might come from recruitment, sales, or customer service background.

You will join our SME Account Management Team which means you will work with SME organisations to help them identify skill gaps and grow their teams.Your main responsibility is to generate new sales within your assigned client accounts. This includes creating new opportunities where we currently have apprentices, cross-selling apprenticeships into new departments and discussing progressing current learners on programme, onto higher level apprenticeships. Similarly, you will discuss using our apprenticeships to develop existing staff within your accounts.

You will be on hand to support the employer whilst their learner is on-programme with us. So, you will work collaboratively with our team of Coaches to support with action plans and resolve any concerns they may have.

Key Responsibilities:

• Act as the main point of contact for your assigned accounts
• Identify and convert opportunities within existing clients (progressions, upsell, cross-sell)
• Build strong, long-term relationships to drive repeat business
• Work collaboratively with Coaches and internal teams to support client and learner outcomes
• Manage and resolve any client or learner-related challenges
• Track performance across your accounts and maintain accurate records
• Share client feedback and insights with the wider team

Essential Skills and Experience

• Previous experience in a prior Account Management role
• Natural relationship builder with integrity, reliability and maturity
• Self-motivated and able to thrive in a results-driven environment
• Ability to multitask and juggle several responsibilities simultaneously
• Ability to work effectively across teams in the wider business
• Excellent oral and written communication and strong negotiation skills
• Innovative problem solver and resilient to set backs that may occur
• Previous experience in a vibrant and fast paced environment

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic:

Career Development:

• Fantastic progression opportunities and clear career pathways
• Full training and ongoing support from our in-house Enablement Team
• Tailored CPD investment including 1:1 public speaking coaching, presentation skills, and more

Culture & Work-Life Balance:

• A fun, supportive environment with regular social events and team activities
• Early finish every Friday – we operate a 4.5-day working week
• 25+ days annual leave, increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

• Free, confidential mental health support through SPILL
• Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years’ service)

Recognition & Engagement:

• Baltic Scratch Card Scheme – instant wins for great work
• Baltic Breakfasts, competitions, and engagement days
• Volunteer Day annually to give back to causes you care about

We don’t just believe in a people-first culture – we bring it to life every day. And the most exciting part? We’re only just getting started. Join us on our journey and be part of something meaningful, ambitious, and full of opportunity!