Account Manager (Expansion)

Encord; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading AI infrastructure company in London is seeking an Account Manager to enhance customer relationships and drive growth among strategic UK and European accounts. The ideal candidate will have over 2 years in B2B SaaS account management, a strong ability to engage technical stakeholders, and proven experience managing sizable accounts. This role offers a competitive salary, commission, and benefits in a dynamic and fast-growing environment.

Benefits

Competitive salary

Commission and equity

25 days annual leave

Company lunches twice a week

Qualifications

• 2+ years in account management or customer success in B2B SaaS.
• Experience managing mid–large ACV accounts ($50k–$250k+).
• Ability to engage confidently with technical stakeholders.

Responsibilities

• Own and grow a portfolio of UK/EU customer accounts.
• Build trusted relationships with ML, data, and engineering stakeholders.
• Drive upsells and multi-team rollouts across existing accounts.

Skills

Account management

Relationship building

Technical engagement

Problem solving

Revenue expansion

Tools

HubSpot

Salesforce

Job description

About Us

At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today isn’t model design — it’s data quality. The performance of any AI system ultimately depends on the quality of its training data, and for most teams, this remains the most costly and time‑consuming part of getting products to market.

As former computer scientists, physicists, and quants, we experienced first‑hand how the lack of modern tools for producing high‑quality training data slowed progress. AI today feels lot like the early days of computing or the internet — enormous potential, outdated tooling. That’s why we founded Encord.

We’re now a team of 100+, working at the frontier of computer vision and deep learning. Backed by top‑tier investors including CRV, Y Combinator, and industry leaders like Luc Vincent (former VP of AI at Meta), we’re one of the fastest‑growing companies in our space and consistently ranked the #1 platform in the market by our customers.

We’re now looking for a driven Account Manager to join our London GTM team and help expand our footprint within some of the most advanced AI organisations in the world.

The Role

As an Account Manager (Expansion) at Encord, you’ll own and grow a portfolio of strategic UK and European customers. Your focus will be on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next‑gen robotics groups. You’ll work directly with technical and commercial stakeholders, understand their ML workflows, and identify opportunities for growth. This is a great fit for someone who loves building long‑term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure.

Responsibilities

• Own and grow a portfolio of UK/EU?? customer accounts with a focus on expansion and long‑term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers’ technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross‑sells, and multi‑team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally
• Lead account planning, run QBRs, and develop growth strategies for your accounts
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help shape post‑sales and expansion processes in a fast‑growing GTM organisation

About You

• 2+ years in account management, customer success, or post‑sales roles in B2B SaaS
• Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
• Able to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
• Strong relationship builder with a genuine interest in solving customer problems
• Comfortable in a fast‑moving, high‑growth startup environment
• Experience with HubSpot, Salesforce, or similar CRM tools
• Curious, driven, and excited by the potential of AI and data infrastructure

What We Offer

• Competitive salary, commission, and equity in a high‑growth startup
• Strong in‑person culture — most of the team works from our London office 3+ days/week
• 25 days annual leave + UK public holidays
• Annual learning & development budget
• Travel for customer visits, events, and conferences across the UK and Europe
• Company lunches twice a week
• Monthly socials & bi‑annual team offsites

At Encord, you’ll work with some of the most innovative AI teams in the world, across industries like healthcare, robotics, agriculture, retail, and defence. You’ll help solve real, unsolved problems in computer vision and ML — and play a key role in shaping how the next generation of AI systems are built.