Account Manager - EMEA

S&P Global; Dumfries; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial data provider is seeking an experienced Account Manager to drive client satisfaction and revenue growth. The role requires strong communication skills, a Bachelor's degree, and proven experience in managing enterprise accounts. Responsibilities include developing strategic account plans, collaborating with cross-functional teams, and leading contract negotiations. Candidates must be adept at using CRM platforms and data analysis tools to deliver comprehensive client solutions.

Qualifications

• 3-5 years of experience in account management or business development roles.
• Proven track record of managing enterprise-level accounts.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary point of contact for assigned enterprise accounts.
• Develop and execute strategic account plans to drive revenue growth.
• Collaborate with cross-functional teams to deliver client solutions.

Skills

Account management

Client relationship management

Strategic planning

Communication skills

Data analysis

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

Excel

Tableau

Job description

About the Role

Grade Level (for internal use): 12

The Team

Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem‑solving and continuous learning. The team values building long‑term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization.

Responsibilities and Impact

• Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision‑makers
• Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates
• Collaborate with cross‑functional teams including Sales, Product, and Customer Success to deliver comprehensive solutions that meet evolving client needs
• Conduct regular business reviews and strategic planning sessions with clients to assess performance, identify growth opportunities, and align on future objectives
• Monitor account health metrics, proactively address potential issues, and implement retention strategies to minimize churn risk
• Lead contract negotiations and renewal processes, ensuring favorable terms while maintaining strong client relationships and achieving revenue targets

Basic Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent professional experience
• 3‑5 years of experience in account management, client relationship management, or business development roles
• Proven track record of managing enterprise‑level accounts and achieving revenue growth targets
• Strong communication and presentation skills with the ability to engage effectively with C‑level executives and senior stakeholders
• Experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics for account tracking and management
• Analytical mindset with proficiency in data analysis tools like Excel, Tableau, or similar platforms for performance reporting

Additional Preferred Qualifications

• Experience in financial services, data analytics, or B2B SaaS industries with complex solution offerings
• Demonstrated success in contract negotiation and renewal processes with enterprise clients
• Experience with account planning methodologies and strategic relationship management frameworks
• Strong project management skills with experience coordinating cross‑functional teams to deliver client solutions

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.