Account Manager

Prospex Recruitment; Witham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading packaging and branding design agency is seeking an Account Manager / Launch Delivery Manager to oversee packaging projects. The role involves managing timelines, facilitating meetings, and ensuring excellent client service. Ideal candidates will have experience in the packaging industry, strong project management skills, and a collaborative mindset. This hybrid role requires time in Witham and Hemel Hempstead, with competitive compensation.

Qualifications

• Experience in packaging, ideally food packaging.
• Knowledge of design, retail, brand, and packaging.
• Proven account/project management experience within an agency or manufacturing.

Responsibilities

• Manage the complete packaging project timeline from concept to production.
• Facilitate milestone meetings and maintain communication with stakeholders.
• Review design work before presenting to clients.

Skills

Packaging industry experience

Project management

Excellent communication skills

Organizational skills

Team collaboration skills

Tools

Microsoft Project

Wave system

Job description

Account Manager / Launch Delivery Manager - Packaging

Company: A leading packaging and branding design agency.

Role: This is a project management position where strong previous experience of multiple line project management is key.

Location: Witham - One day based in Witham, and one day based in Hemel Hempstead, 3 days working from home.

Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.

Responsibilities

• Full accountability for the packaging project timeline from design briefing through to production at the factory - Microsoft Project (timings)
• Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews.
• Sending out all minutes from every call - templates provided
• Manage all projects through the Wave system
• Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives.
• Establish budgets and estimates covering all costs including, creative artwork, artwork, repro, CGI, and plates - creating estimates for all projects and ensuring they stay accurate as the project progresses
• Ensure risks are flagged early and milestones remain on track.
• Maintain category activity plans for visibility of peak volumes and potential clashes. (forward loading)
• Attend weekly client catch-up calls, providing updates and identifying opportunities for improvement on timings or process
• Build relationships with clients - 121 meetings with your specific brand managers monthly or bi weekly if project heavy
• Seek opportunities to upsell core services - ie, colour lab, photography, creative artwork
• Manage creative artwork with client and studio
• Booking into core and ensuring timelines are met
• Reviewing design work before presenting/sharing with the client
• Manage and organise all print trials for new designs
• Booking into core and ensuring timelines are met - organise pre artwork call to discuss in detail
• Gain approval on Wave and release files to printer
• Attend print trials when possible to do so (as client and design agency attend)

Requirements

• Packaging industry experience - ideally food packaging
• Knowledge of design, retail, brand and packaging
• Proven account / project management within an agency / design or packaging manufacturers
• Experience in either the retail / FMCG markets
• Knowledge of print or repro
• Technical knowledge or printing processes - print and packaging
• Ability to work in the FMCG sector
• Team collaboration skills
• Excellent organizational and time management skills
• Excellent communication skills - both verbal and written

Apply

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; account manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / launch delivery manager / account coordinator / project coordinator / FMCG / retail