Account Manager

Devonshire Appointments; South Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A client-focused service provider in South Yorkshire seeks an Account Manager to join their high-performing Client Services team. The role includes managing customer relationships, providing project management, and ensuring excellent customer service. Applicants should have proven experience in client-facing roles, possess strong communication skills, and the ability to multitask across IT systems. This position offers a hybrid working setup: 3 days in the office and 2 days remote, alongside numerous employee benefits.

Benefits

Employee Benefits Platform

Career Development Opportunities

Free onsite parking

Cycle to work Scheme

Wellbeing, Legal, Personal finance support

Qualifications

• Proven experience in an Account Manager, Customer focused, or Client facing role.
• Ability to manage customer enquiries effectively.
• Ability to work under pressure while maintaining high service levels.

Responsibilities

• Manage customer enquiries and projects from initial request to completion.
• Support the sales team and grow client relationships.
• Attend customer review meetings and assist in scheduled reviews.

Skills

Excellent customer service

Communication skills

Ability to work independently

Organizational skills

Commercial awareness

Multi-tasking across IT systems

Proactive problem solving

Job description

Job Overview

An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon.

Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.

Hours: Monday to Friday 9:00am - 5:30pm

Hybrid: 3 days in office, 2 days working from home per week

Key Responsibilities

• Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
• Ensure excellent customer service is delivered at all times and own the day to day customer relationship
• Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
• Contribute to and attend customer review meetings
• Lead and/or assist customer projects working with all relevant internal and external teams
• Have an understanding of the wider group offering to identify opportunities to cross sell new services and products
• Work to your own initiative, applying your knowledge and understanding of the customers ways of working
• Prioritise workload ensuring all requests are dealt with and completed on time whilst monitoring ongoing projects
• Understand and manage customer enquiries for online ordering platforms
• Attend face to face meetings as and when required
• Record, investigate and resolve complaints independently whilst knowing when escalation to management is required

Skills and Attributes we are looking for

• Commercially aware individual with the ability to create and sustain valuable relationships
• Someone who is able to work independently and as part of a team, ensuring individual and team objectives and targets are achieved
• Excellent customer service and communication skills
• Proactive and organised with a keen eye for detail
• Proven experience within an Account Manager, Customer focused or Client facing environment
• Can work across multiple IT systems and programmes simultaneously
• Can work under pressure without dropping service levels
• Maintain high levels of professionalism at all times
• Contribute to ideas for improvement and be accepting of change

Benefits include

• Employee Benefits Platform
• Career Development Opportunties
• Overtime available
• Free onsite parking
• Reimbursements
• Bupa Cash Plan
• Cycle to work Scheme
• Financial Health Check
• Wellbeing, Legal, Personal finance support
• Employee Assistance Programme

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.