Account Manager

Devonshire Appointments; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is looking for an experienced Account Manager to join their Client Services team. In this role, you will be the primary point of contact for new and existing customers, ensuring high levels of service and project management. The ideal candidate will thrive in a hybrid environment, excelling in customer relations and account development. If you have a passion for customer service and strong communication skills, this opportunity is for you.

Qualifications

• Experience in customer service and account management.
• Strong communication and organizational skills.

Responsibilities

• Support sales team to grow and develop client relationships.
• Ensure excellent customer service is delivered.
• Be the main point of contact for customers.

Job description

Job Overview

An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon.

Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.

Hours: Monday to Friday 9:00am - 5:30pm

Hybrid: 3 days in office, 2 days working from home per week

Key Responsibilities

• Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
• Ensure excellent customer service is delivered at all times and own the day to day customer relationship
• Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
• Contribute to and attend customer review meetings
• Lead and / or assist customer projects working with all relevant internal and external teams
• Have an understanding of the wider group offering to identify opportunities to cross sell new services and products
• Work to your own initiative, applying your knowledge and understanding of the customers ways of working
• Prioritise workload ensuring all requests are dealt ...