Account Manager

CW Executive Search Ltd; Ringway; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Account Manager to manage a dynamic portfolio of clients. You will drive growth through exceptional service, focusing on customer retention and satisfaction. The role requires strong commercial acumen, analytical thinking, and proficiency with CRM systems like Salesforce. You will collaborate across teams to deliver high-quality solutions and own key performance indicators (KPIs) related to retention and upselling.

Qualifications

• Proven experience in account management or service delivery.
• Ability to manage a dynamic portfolio and drive growth.
• Strong relationship management and customer service skills.

Responsibilities

• Manage a portfolio of valued customers through proactive relationship management.
• Deliver exceptional service and identify opportunities to expand the client’s footprint.
• Collaborate across teams to deliver seamless, high-quality solutions.
• Conduct root cause analysis to enhance customer experience.

Skills

Customer first mindset

Strong commercial acumen

Confidence in presenting

Analytical thinking

Proficiency with CRM systems

Proficiency in Excel

Proficiency in Powerpoint

Full, clean UK Driving licence

Tools

Salesforce

Job description

Job Role

As an Account Manager, you'll be at the heart of our clients customer success strategy. Here you will manage a dynamic portfolio, drive growth through exceptional service and provide crucial strategic insight.

Job Objectives

• Retain and grow a portfolio of valued customers through proactive relationship management
• Deliver exceptional service and identify opportunities to expand our Client's footprint
• Be the voice of the customer, ensuring their needs are met and exceeded
• Collaborate across teams to deliver seamless, high-quality solutions
• With the support of the mobilisation team, take full ownership of the customer experience through onboarding new customers
• Lead contract renewals and price negotiations with confidence and clarity
• Manager terminations with a focus on customer retention and satisfaction
• Use data-driven insights to increase service delivery and profitability
• Working with your Customer relationship advisor, provide support for customer escalations, resolve issues with empathy and efficiency
• Partner with onboarding and service teams to ensure smooth transitions and ongoing excellence
• Conduct root cause analysis to prevent recurring issues and enhance customer experience
• Own your KPIs: retention, upsell, debt management and forecasting
• Stay organised and efficient with strong calendar and workload management, including scheduled customer KPI visits

Perosnal Qualities

• A customer first mindset with a passion for building lasting relationships
• Strong commercial acumen and experience in account management or service delivery
• Confidence in presenting and influencing at all levels
• Analytical thinking with the ability to turn data into action
• Proficiency with CRM systems such as salesforce, or similar platforms to manage pipelines, track performance and enhance customer engagement
• Proficiency in Excel and Powerpoint
• A full, Clean UK Driving licence

If a CW Executive Search consultant does not reach out within 2 weeks of your application you have unfortunately been unsuccessful