Account Manager

Randstad Internal Resourcer; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment organization is seeking an experienced Account Manager to oversee operations at the Sainsbury's Distribution Centre in Haydock. The role involves managing a large-scale temporary workforce, leading a team of Account Specialists, and ensuring service delivery excellence. Ideal candidates should have experience in managing temporary workforces and possess strong leadership and communication skills. This position offers an opportunity to foster client relationships and enhance workforce management processes, contributing to continuous improvement within the logistics site.

Qualifications

• Proven experience managing temporary workforces within recruitment, manufacturing, or logistics.
• Strong people management skills with the ability to provide clear guidance to a diverse team.
• Exceptional communication skills with the ability to present to GM level.

Responsibilities

• Responsible for managing a team of Account Specialists/Agency Supervisors.
• Develop long-lasting relationships with clients.
• Deliver regular business reviews to key stakeholders.
• Support a high performance culture and manage employee turnover.
• Plan recruitment and selection based on client demand.

Skills

People management

Communication skills

Leadership

Job description

Overview

Are you ready to lead a high-volume operation for one of the UK's most iconic retailers?

We are looking for an experienced, resilient, and proactive Account Manager to take full accountability for our onsite operation at the Sainsbury's Distribution Centre in Haydock.

This is a fast paced leadership role where you will be the face of Randstad, managing a large scale temporary workforce and driving the continuous improvement of a business critical logistics site.

The Role

Responsible for the management and support of a team of 2-4 Account Specialists/Agency Supervisors who are responsible for managing the daily performance of associates. The Account Manager has responsibility for ensuring operational service level delivery, management support for AS's & service delivery to Sainsbury's.

The Account Manager will take a proactive role in continuing to build relationships with the Sainsbury's stakeholders, ensuring continuous improvement in the recruitment and worker management processes. Alongside this there is a responsibility for coaching and development of the onsite team.

The AM must be comfortable with challenging client conversations, presenting management information, managing expectations and employment relations and have worked with large scale temporary workforces.

Key Responsibilities

• People management (including remote management) across the site(s)
• Develop a long-lasting relationship with the clients and extend the network within the clients.
• Deliver regular business reviews to key stakeholders within client base
• Understand the processes including payroll, billing and debt management
• Deliver to agreed SLA's within specific clients contract
• Support and drive a high performance culture
• Proactively manage employee turnover
• Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role
• Identifying talent and creating opportunities for development.
• Supporting team with day to day activities such as recruitment and selection and management of ER cases.
• Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
• Planning of the pipeline in line with the demand of the clients with the use of planning tools.
• Produce relevant and timely management information (MI) for each site.
• Conduct monthly 1-1s using great conversations to drive performance.
• Experience of managing a multiple client base and onsite locations is preferable but not essential
• Lead site-specific Continuous Improvement projects to add tangible value to the client.

Requirements for the role

• Experience: Proven experience managing temporary workforces within recruitment, manufacturing, or logistics.
• Leadership: Strong people management skills with the ability to provide clear guidance to a diverse team.
• Communication: Exceptional communication skills with the ability to present to GM level
• Mobility: A full UK Driving License is essential.

If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch with Sam Badger!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)