Account Manager

Wave Recruitment - Demo; Leicester, Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic recruitment company is seeking a proactive Account Manager to build strong client relationships and ensure satisfaction. This role involves managing client needs, driving growth opportunities, and collaborating with internal teams. Join a team that values innovation and professional growth while making a meaningful impact on client success.

Benefits

Opportunities for professional growth

Collaborative environment

Team celebrations for client success

Qualifications

• 2-4 years experience in account management or client-facing role.
• Ability to juggle multiple priorities and meet deadlines.

Responsibilities

• Serve as the primary contact for assigned clients, fostering trust.
• Identify and pursue opportunities for client growth and upselling.
• Regularly review client performance metrics and provide insights.

Skills

Communication

Problem Solving

Organizational Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Communications

Tools

CRM systems

Job description

We are seeking a proactive and dedicated Account Manager to join our team. This role is pivotal in building and nurturing strong client relationships, ensuring satisfaction, and driving mutual growth. If you are passionate about client success and possess excellent organizational and communication skills, we’d love to hear from you!

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned clients, fostering trust and long-term partnerships.
• Client Satisfaction: Understand client needs and expectations to ensure all deliverables meet their requirements and maintain high levels of satisfaction.
• Growth Opportunities: Identify and pursue opportunities for client growth, upselling, and cross-selling additional services or products where appropriate.
• Internal Collaboration: Work closely with internal teams (e.g., sales, marketing, operations) to ensure client goals are aligned and achieved.
• Issue Resolution: Anticipate and quickly address challenges or concerns raised by clients, providing effective solutions to maintain strong relationships.
• Performance Tracking: Regularly review and analyze client performance metrics, providing updates and actionable insights to improve outcomes.
• Contract Oversight: Assist in managing the negotiation, renewal, and execution of client contracts as needed.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience (2-4 years) in account management, client success, sales, or a similar client-facing role.
• Strong communication and interpersonal skills with the ability to adapt to varied client needs.
• Excellent problem-solving abilities and a proactive, solution-focused mindset.
• Ability to juggle multiple priorities, stay organized, and meet deadlines in a fast-paced environment.
• Familiarity with CRM systems and other account management tools is a plus.

Why Join Us?

• Work in a dynamic, collaborative environment that values innovation and teamwork.
• Opportunities for professional growth and career development.
• Be part of a team that celebrates client success and company milestones.

If you’re ready to make a meaningful impact by helping clients thrive and grow, we encourage you to apply!