Key Account Manager

Zoho Europe; Milton Keynes; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a passionate Key Account Manager to enhance client relationships and drive business growth. In this full-time role, you will engage with key customers, understand their needs, and offer tailored IT solutions. The ideal candidate will have 3 to 5 years of experience in the IT software industry and a strong ability to foster customer satisfaction. This position offers a supportive work environment and opportunities for career progression, making it a great chance to be part of a team that is revolutionizing enterprise IT management.

Benefits

Competitive salary package

Supportive work environment

Coaching and mentoring schemes

Company Pension Scheme

MacBook and mobile

Company provided lunch

Reimbursement of business expenses

Qualifications

• Proven experience as a Key Account Manager in IT software.
• Strong understanding of IT management software and solutions.

Responsibilities

• Build and maintain strong relationships with key customers.
• Identify new business opportunities and upsell ManageEngine solutions.
• Ensure customer satisfaction by addressing client concerns.

Skills

Client Relationship Management

Business Development

Strategic Planning

Customer Success

Market Insights

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's degree in Business

Bachelor's degree in IT

Tools

CRM Systems

Job description

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As the enterprise IT management division of Zoho Corporation, ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices. We are dedicated to creating high-quality software solutions that empower IT teams to streamline their operations and deliver exceptional services.

Location: Milton Keynes, United Kingdom - remote with Periodic Travel

This is a remote position.

About ManageEngine:

As the enterprise IT management division of Zoho Corporation, ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices. We are dedicated to creating high-quality software solutions that empower IT teams to streamline their operations and deliver exceptional services.

Location: Milton Keynes, United Kingdom - remote with Periodic Travel

Role Overview:

ManageEngine UK team are looking for an passionate and driven individual to join our growing ManageEngine UK sales team. As a Key Account Manager, you will be responsible in fostering strong relationships with our key customers in the UK. Your primary responsibility will be to drive business growth by understanding client needs, offering tailored solutions, and ensuring the highest level of customer satisfaction.

This is a full-time position role for those with a passion for Enterprise IT Software & SAAS product selling and for those who are looking for growth and career progression. Ideally, we are looking at experienced candidates with 3 to 5 years of experience and is open only to United Kingdom citizens and permanent residents.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-term relationships with key customers, serving as their main point of contact.
  
• Business Development: Identify new business opportunities within existing accounts, upselling and cross-selling ManageEngine solutions. Responsible for the target/sales numbers & meeting core metrics and KPIs as set by your manager.
  
• Strategic Planning: Develop and implement strategic account plans to achieve quarterly and annual sales targets.
  
• Customer Success: Ensure customer satisfaction by addressing client concerns, providing timely support, and coordinating with internal teams.
  
• Market Insights: Stay updated on industry trends, competitor activities, and emerging technologies to offer relevant and innovative solutions to clients.
  
• Research and document: Keeping contact information update in CRM. Utilize CRM to ensure activities are documented properly, opportunities are forecast accurately
  
• Reporting: Prepare regular reports on account status, sales activities, and forecasts management.
  
• Cross-functional collaboration across internal teams.
  

Requirements

• Experience: Proven experience as a Key Account Manager or in a similar sales role within the IT software industry.
  
• Strong understanding of IT management software and solutions.
  
• Excellent communication and interpersonal skills.
  
• Familiarity with CRM systems and practices
  
• Strong analytical and problem-solving abilities.
  
• Education: Bachelor's degree in Business, IT, or a related field.
  
• Personal Attributes: Results-driven, proactive, and customer-focused with a strong ability to build and maintain client relationships.
  

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  
• Supportive and inclusive work environment.
  
• Participation in coaching and mentoring schemes.
  
• Company Pension Scheme.
  
• MacBook, mobile and paid SIM.
  
• Company provided lunch.
  
• A vibrant international environment.
  
• Reimbursement of approved business expenses.
  

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionizing the way businesses operate. Together, let's shape the future of business software!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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