Retail Account Manager

ELEMIS; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join ELEMIS as a Retail Account Manager in Milton Keynes, where you will drive sales and team success across multiple retail locations. Your role will involve leveraging your expertise in retail management to foster an exceptional customer experience, develop your team, and align with the brand's sustainability focus. This is an exciting opportunity to work with a leading skincare brand that values innovation and excellence.

Benefits

Generous Staff Discount

Enhanced Maternity & Paternity policies

Income Protection

Life Assurance

Bonus/Commission Scheme

Healthcare Cash Plan

Private Medical Insurance

Cycle to Work Scheme

Season Ticket Loan

Length of Service Awards

Qualifications

• Proven experience in retail management, ideally in skincare or beauty.
• Strong track record of driving sales and achieving targets.
• Excellent people management skills and relationship-building.

Responsibilities

• Drive sales performance and team motivation across retail locations.
• Recruit, train, and develop a high-performing retail team.
• Ensure high standards of customer service and operational excellence.

Skills

Sales Performance

Team Development

Customer Service

Relationship Building

Education

NVQ Level 2 in Beauty Therapy

Tools

Microsoft Word

Microsoft Excel

Job description

ELEMIS Milton Keynes, England, United Kingdom

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ELEMIS Milton Keynes, England, United Kingdom

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Description

We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.

Department: Retail

Location: John Lewis, Milton Keynes

Description

We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.

Contract Type: Permanent
Weekly Hours:37.5 hours - flexibility required

What Will You Do?

Sales & Productivity

• Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
• Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
• Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
• Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.
• Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.

Team Development & Motivation

• Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
• Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
• Motivate and inspire the team daily, ensuring high energy and alignment with the company’s values.
• Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
• Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.
• Identify and nurture talent, building a strong pipeline for succession planning and career progression.

Operational Excellence

• Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
• Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
• Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.
• Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.
• Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.

Customer Experience

• Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
• Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.
• Promote treatment services and product recommendations through a personalized and professional approach.

Sustainability Focus

• Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
• Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.
• Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.

Relationship Building

• Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
• Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.
• Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.

Coaching & Leadership

• Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
• Support colleagues by sharing best practices and fostering a collaborative network across stores.
• Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand’s standards and values.
  
  

Qualifications

• Proven experience in retail management, ideally within the skincare, beauty, or luxury sectors.
• NVQ Level 2 in Beauty Therapy or equivalent qualification, with experience delivering professional treatments.
• Strong track record of driving sales and achieving targets in a competitive retail environment.
• Excellent people management skills, with experience in coaching, developing, and motivating teams.
• Confident communicator with strong relationship-building skills across multiple stakeholders.
• Skilled in managing absences, performance issues, team scheduling, and treatment room optimization for maximum impact.
• Passionate about sustainability and committed to aligning with the brand’s environmental goals.
• Organized and detail-oriented, with a proactive approach to problem-solving and decision-making.
• Proficient in analyzing sales data and using insights to inform strategies.
• Flexibility to travel between locations and work weekends or evenings as required.
  
  

The Perfect Candidate:

• NQV Level 2 in Beauty Therapy or equivalent qualification
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail / store role and industry
• Experience supervising and managing a team
• Proven sales record
• Practical work experience in conducting treatments
• Good level of computer literacy in Microsoft Word and Excel
• Previous experience working with a professional brand
  
  

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Cosmetics

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