Account Manager

EventsAir; Milton Keynes; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading event management software provider as an Account Manager in Milton Keynes. You'll nurture client relationships, deliver strategic solutions, and help achieve business goals while enjoying a flexible hybrid working environment. Be part of an innovative team redefining event management.

Benefits

Flexible working hours

Additional annual leave during holidays

Quarterly social events

Personal L&D budget

Work from anywhere policy

Additional maternity and paternity leave

Employee Assistance Program

Recognition program with rewards

Qualifications

• A minimum of 4 years' experience in the SaaS or Event Tech space, in account management.
• Highly organized with exceptional communication & problem-solving skills.
• Proactive, solutions-driven mindset.

Responsibilities

• Achieve and improve customer retention targets.
• Collaborate with teams to ensure a smooth customer journey.
• Execute strategies to upsell and cross-sell.

Skills

Communication

Problem-solving

Relationship building

Sales

Job description

EventsAir Milton Keynes, England, United Kingdom

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EventsAir Milton Keynes, England, United Kingdom

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A Bit About Us

EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.

A Bit About Us

EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.

As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world's most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.

Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.

Why Join Us

We push the limits of what is possible every day. We are a down-to-earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world's best events management platform.

Join our team of dedicated professionals, and together, let's redefine the possibilities of event management, and leave a dent in the event tech industry.

Our EMEA Based Account Manager Role

As an Account Manager based hybrid-style from our jazzy new Milton Keynes office location*, you'll be the superhero who builds and nurtures relationships with our awesome clients. You'll understand their business needs and goals and develop strategies to grow and retain our customer revenue base. You'll be the go-to person, helping clients achieve their business goals by building trust and providing strategic solutions.

• Unity Place, 2200 Grafton Gate, Milton Keynes, MK9 1UP
  
  
  

Responsibilities:

• Achieve and improve customer retention targets.
• Execute strategies to upsell and cross-sell into existing customers.
• Exceed aftersales revenue targets through effective customer outreach programs.
• Report on customer metrics, including customer contact, renewals, and add-on revenue.
• Assist with escalations and coordinate with appropriate resources for resolution.
• Collaborate with marketing, pre-sales, success, and support teams to ensure a smooth customer journey.
  
  
  

What to Expect:

Gain a deep understanding of customers' needs and expectations.

Develop tactics to deliver the most appropriate products or services.

Use outstanding communication skills to present to and influence key stakeholders.

Work cross-departmentally with sales, marketing, and product development to serve customers and identify new sales

opportunities.

What You Need:

• A minimum of 4 years' experience in the SaaS or Event Tech space, in account management.
• Highly organized with exceptional communication & problem-solving skills.
• Ability to work autonomously in a fast-paced, ever-evolving environment.
• A proactive, solutions-driven mindset with a sense of urgency & ownership.
• Passion for building long-lasting customer relationships.
  
  
  

What Will you Benefit from if you Become an Airstar?

• Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
• We don’t like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
• We love socials! Socials at EventsAir are the bomb! We host quarterly catered socials for all to enjoy on our covered, outdoor back deck, or vouchers for those remote working.
• Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes. Grow through mobility! Apply for side steps, up steps and secondments through different teams when role needs arise internally!
• Learn and develop. Use your personal AUD1000 L&D budget towards a course, or something to upskill yourself in your current role.
• Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
• Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
• Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
• Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
  
  
  

Don’t just be a star, be an Airstar! Apply now through the link!

*Recruiters need not approach us- we got this! *

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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