Account Manager

Sykes Holiday Cottages Ltd; Illogan Highway; On-site; GBP 25,000 - 35,000; Full time

Job summary

A holiday rental management company based in Illogan Highway, England is seeking a proactive Account Manager. This role acts as the first point of contact for property owners, ensuring they maximize their holiday home potential while providing guests with exceptional experiences. The position requires strong customer service skills, independence, and effective communication. Notable benefits include an annual bonus, generous holidays, improved family leave policies, and various training opportunities.

Benefits

Annual bonus up to 10% of salary

33 days holiday (including bank holidays)

Your birthday off

Two paid volunteering days

Enhanced maternity & paternity leave

Generous discounts on stays for employees

Employee savings scheme

24/7 mental health support

Training & development opportunities

Qualifications

• Experience in customer service or customer relations.
• Demonstrated strong communication and organisational skills.
• Capability to work independently and with a team.

Responsibilities

• Act as the primary contact for property owners, guiding them effectively.
• Respond promptly to queries from guests and owners.
• Maintain accurate records of communications.
• Collaborate with various teams to enhance property performance.
• Handle feedback to bolster guest satisfaction.

Skills

Customer service or relations experience

Strong communication skills

Organisation skills

IT literacy, especially MS Office

Ability to problem-solve under pressure

Job description

We're looking for a proactive and people-focused Account Manager to join our busy Redruth team. You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You'll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Qualifications:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure
• Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face‑to‑face customer service experience.

Benefits:

• Annual bonus – up to 10% of salary
• 33 days holiday (including bank holidays) + extra days with long service
• Your birthday off, just because!
• Two paid volunteering days each year
• Proud to be a BCorp – committed to people & planet
• Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Generous discounts on stays for you, family & friends
• Employee savings scheme
• 24/7 mental health support + health cash plan
• Loads of training & development opportunities
• Long service awards

We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.