Account Manager

Autograph Specialist Recruitment; Hereford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Autograph Recruitment is recruiting an Account Manager for an established business in Hereford. The role focuses on building strong customer relationships, owning complex queries, and coordinating actions with internal teams to keep customers informed.

You’ll gather feedback, identify recurring issues and help drive process improvements while ensuring excellent service and timely updates for clients.

Qualifications

• You should have strong communication and relationship-building abilities.
• Experience handling complex service issues or customer complaints is ideal.
• A proactive, organised approach and attention to detail are important.

Responsibilities

• Building strong customer relationships and understanding their needs.
• Taking ownership of complex queries, complaints and service issues through to resolution.
• Working closely with internal departments to coordinate actions and keep customers updated.
• Gathering customer feedback and identifying recurring issues.
• Helping improve processes, communication and the overall service customers receive.
• Monitoring service trends and sharing recommendations with management.

Skills

Communication skills

Relationship-building

Problem solving

Organised

Cross-department collaboration

Job description

Account Manager

Location: Hereford

Salary: Negotiable circa. £30,000

Do you enjoy building relationships, solving problems and making sure customers receive a great service?

Autograph Recruitment is recruiting an Account Manager on behalf of an established business in Hereford.

This is a hands‑on opportunity for someone who enjoys taking ownership, keeping customers informed and working with colleagues to get things resolved. You’ll be a key link between customers and the wider business, helping ensure their concerns are understood and followed through.

If you’re looking for a varied role where you can build strong relationships and have a real impact on the customer experience, this could be a great next step.

What will you be doing?

• Building strong customer relationships and understanding their needs.
• Taking ownership of complex queries, complaints and service issues through to resolution.
• Working closely with internal departments to coordinate actions and keep customers updated.
• Gathering customer feedback and identifying recurring issues.
• Helping improve processes, communication and the overall service customers receive.
• Monitoring service trends and sharing recommendations with management.

What are we looking for?

You could come from an account management, customer service, customer relations or service management background. We’re particularly interested in someone who is confident handling challenging conversations and following things through.

You’ll need:

• Strong communication and relationship‑building skills.
• Experience resolving customer complaints or complex service issues.
• A proactive, organised approach and good attention to detail.
• The confidence to work across departments, ask questions and challenge processes constructively.
• A practical approach to solving problems and improving how things are done.

Why consider this opportunity?

You’ll have the opportunity to take ownership of customer issues, work closely with teams across the business and see the impact of the improvements you help make.