Customer Service Manager

Autograph Specialist Recruitment Limited; Hereford; On-site; GBP 36,000 - 44,000; Full time

Job summary

Autograph Recruitment is recruiting on behalf of our client for a Customer Service Manager based in Hereford. You’ll lead the customer service team, own day-to-day operations and shape the customer journey to deliver an excellent service.

This is a fantastic opportunity for a local professional who can coach the team, improve processes and collaborate with other departments to resolve escalations and enhance overall service delivery.

Qualifications

• Experience in customer service management or a team leader role.
• Strong communication skills and the ability to build positive relationships.
• A calm, practical approach to handling challenging situations.
• Good organisational skills and the ability to manage competing priorities.
• Experience coaching and supporting a team.

Responsibilities

• Leading and supporting the customer service team, helping them deliver a consistently high standard of service.
• Managing day-to-day workloads and ensuring customer enquiries are handled promptly and professionally.
• Taking ownership of escalated queries and complaints, finding practical solutions and keeping customers informed.
• Coaching team members, identifying training needs and supporting their development.
• Reviewing customer feedback and service performance to identify areas for improvement.
• Working closely with other departments to resolve issues and ensure a smooth customer journey.
• Improving processes to help the team work more effectively as the business develops.

Skills

Leadership

Communication

Coaching

Organisational skills

Job description

Customer Service Manager Hereford

Negotiable Circa. £40,000

Autograph Recruitment is recruiting on behalf of our client for a Customer Service Manager based in Hereford.

This is a fantastic opportunity for someone local who enjoys bringing out the best in a team, building strong customer relationships and making a real difference to the service a business delivers.

You’ll take ownership of the customer service function, combining day-to-day team management with the opportunity to improve processes and shape the customer experience.

Responsibilities of Customer Service Manager:

• Leading and supporting the customer service team, helping them deliver a consistently high standard of service.


• Managing day-to-day workloads and ensuring customer enquiries are handled promptly and professionally.


• Taking ownership of escalated queries and complaints, finding practical solutions and keeping customers informed.


• Coaching team members, identifying training needs and supporting their development.


• Reviewing customer feedback and service performance to identify areas for improvement.


• Working closely with other departments to resolve issues and ensure a smooth customer journey.


• Improving processes to help the team work more effectively as the business develops.

The Ideal Candidate…

• A confident, approachable leader who cares about both people and customer service

• Experience in customer service management or a team leader role.


• Strong communication skills and the ability to build positive relationships.


• A calm, practical approach to handling challenging situations.


• Good organisational skills and the ability to manage competing priorities.


• Experience coaching and supporting a team.