Client Success & Issue Resolution Lead

Autograph Specialist Recruitment; Hereford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Autograph Recruitment is recruiting an Account Manager for an established business in Hereford. The role focuses on building strong customer relationships, owning complex queries, and coordinating actions with internal teams to keep customers informed.

You’ll gather feedback, identify recurring issues and help drive process improvements while ensuring excellent service and timely updates for clients.

Qualifications

• You should have strong communication and relationship-building abilities.
• Experience handling complex service issues or customer complaints is ideal.
• A proactive, organised approach and attention to detail are important.

Responsibilities

• Building strong customer relationships and understanding their needs.
• Taking ownership of complex queries, complaints and service issues through to resolution.
• Working closely with internal departments to coordinate actions and keep customers updated.
• Gathering customer feedback and identifying recurring issues.
• Helping improve processes, communication and the overall service customers receive.
• Monitoring service trends and sharing recommendations with management.

Skills

Communication skills

Relationship-building

Problem solving

Organised

Cross-department collaboration

Job description

Autograph Recruitment is recruiting an Account Manager for an established business in Hereford. The role focuses on building strong customer relationships, owning complex queries, and coordinating actions with internal teams to keep customers informed.

You’ll gather feedback, identify recurring issues and help drive process improvements while ensuring excellent service and timely updates for clients.