Account Manager — Customer Experience & Issue Resolver

Autograph Specialist Recruitment Limited; Hereford; Presencial; GBP 27 000 - 33 000; Tempo integral

Resumo da oferta

Autograph Specialist Recruitment Limited in Hereford is seeking an Account Manager who thrives on building strong relationships, solving problems and ensuring customers receive excellent service. This hands-on role puts you at the heart of customer care, linking clients with colleagues to resolve issues and keep customers informed.

You will own complex queries, coordinate with internal teams, gather feedback and drive service improvements.

Qualificações

• Excellent communication and relationship-building skills.
• Experience resolving customer complaints or complex service issues.
• Proactive, organised approach with high attention to detail.
• Ability to work across departments and challenge processes constructively.
• Practical problem-solving mindset.

Responsabilidades

• Build strong customer relationships and understand their needs.
• Own complex queries from start to resolution.
• Coordinate actions with internal departments and keep customers updated.
• Gather customer feedback and identify recurring issues.
• Suggest process improvements and monitor service trends.
• Share recommendations with management.

Conhecimentos

Strong communication

Relationship building

Problem solving

Organised

Cross-department collaboration

Descrição da oferta de emprego

Autograph Specialist Recruitment Limited in Hereford is seeking an Account Manager who thrives on building strong relationships, solving problems and ensuring customers receive excellent service. This hands-on role puts you at the heart of customer care, linking clients with colleagues to resolve issues and keep customers informed.

You will own complex queries, coordinate with internal teams, gather feedback and drive service improvements.