Account Manager

Autograph Specialist Recruitment Limited; Hereford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Autograph Specialist Recruitment Limited in Hereford is seeking an Account Manager who thrives on building strong relationships, solving problems and ensuring customers receive excellent service. This hands-on role puts you at the heart of customer care, linking clients with colleagues to resolve issues and keep customers informed.

You will own complex queries, coordinate with internal teams, gather feedback and drive service improvements.

Qualifications

• Excellent communication and relationship-building skills.
• Experience resolving customer complaints or complex service issues.
• Proactive, organised approach with high attention to detail.
• Ability to work across departments and challenge processes constructively.
• Practical problem-solving mindset.

Responsibilities

• Build strong customer relationships and understand their needs.
• Own complex queries from start to resolution.
• Coordinate actions with internal departments and keep customers updated.
• Gather customer feedback and identify recurring issues.
• Suggest process improvements and monitor service trends.
• Share recommendations with management.

Skills

Strong communication

Relationship building

Problem solving

Organised

Cross-department collaboration

Job description

Account Manager

Location: Hereford

Salary: Negotiable circa. £30,000

Do you enjoy building relationships, solving problems and making sure customers receive a great service?

Autograph Recruitment is recruiting an Account Manager on behalf of an established business in Hereford.

This is a hands‑on opportunity for someone who enjoys taking ownership, keeping customers informed and working with colleagues to get things resolved. You’ll be a key link between customers and the wider business, helping ensure their concerns are understood and followed through.

If you’re looking for a varied role where you can build strong relationships and have a real impact on the customer experience, this could be a great next step.

What will you be doing?

• Building strong customer relationships and understanding their needs.
• Taking ownership of complex queries, complaints and service issues through to resolution.
• Working closely with internal departments to coordinate actions and keep customers updated.
• Gathering customer feedback and identifying recurring issues.
• Helping improve processes, communication and the overall service customers receive.
• Monitoring service trends and sharing recommendations with management.

What are we looking for?

You could come from an account management, customer service, customer relations or service management background. We’re particularly interested in someone who is confident handling challenging conversations and following things through.

You’ll need:

• Strong communication and relationship‑building skills.
• Experience resolving customer complaints or complex service issues.
• A proactive, organised approach and good attention to detail.
• The confidence to work across departments, ask questions and challenge processes constructively.
• A practical approach to solving problems and improving how things are done.

Why consider this opportunity?

You’ll have the opportunity to take ownership of customer issues, work closely with teams across the business and see the impact of the improvements you help make.