Account Manager

Yolk Recruitment; Blackwood; On-site; GBP 32,000 - 48,000; Full time

Job summary

Yolk Recruitment in Blackwood is seeking an experienced Account Manager to manage a portfolio of existing customers, build strong relationships and ensure customer requirements are understood and delivered effectively.

You will coordinate customer projects with internal teams, provide regular updates, attend meetings, and aim for a consistently high level of service. The role is customer-facing and highly organised, requiring proactive problem solving and excellent communication.

Qualifications

• Experience in Account Management, Customer Service or similar customer-facing role.
• Strong communication skills with a customer-focused approach.
• Ability to build relationships with customers at all levels.
• Excellent time-management and organisational abilities.
• Proactive in identifying and resolving customer issues.
• Capable of coordinating with multiple departments to meet requirements.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain strong professional customer relationships.
• Be the main contact for day-to-day customer requirements.
• Coordinate customer projects from initial requirements to completion.
• Provide customers with regular updates on projects and delivery needs.
• Attend customer meetings and occasional visits when required.
• Ensure customer information and records are accurate and up to date.
• Deliver services in line with agreed KPIs.

Skills

Account Management

Customer Service

Customer Relationship Management

Project Coordination

Communication

Organisation

Problem Solving

Time Management

Stakeholder Management

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Account Manager

Location: Blackwood
Department: Customer Services

About the Role

Recruiting for an experienced and customer-focused Account Manager to join our clients team.

The successful candidate will be responsible for managing a portfolio of existing customers, developing strong working relationships and ensuring that customer requirements are understood and delivered effectively.

This is a highly organised, customer-facing role involving the coordination of customer requirements with internal teams, managing projects and ensuring customers receive a consistently high level of service.

Key Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain strong, professional customer relationships.
• Act as the main point of contact for day-to-day customer requirements.
• Understand customer expectations and ensure these are communicated effectively internally.
• Coordinate customer projects from initial requirements through to completion.
• Liaise with relevant internal departments to ensure customer requirements are met.
• Provide customers with regular updates on projects, orders and delivery requirements.
• Attend customer meetings and occasional customer visits when required.
• Manage customer queries and resolve issues promptly and professionally.
• Coordinate the resolution of customer concerns with the appropriate internal departments.
• Monitor project progress and ensure agreed deadlines are achieved.
• Ensure customer information and records are maintained accurately.
• Manage multiple customer requirements and priorities at the same time.
• Support general administration and customer service activities as required.
• Work to agreed service and performance KPIs.

About You

We are looking for someone who is:

• Experienced in Account Management, Customer Service or a similar customer-facing role.
• Highly customer-focused with excellent communication skills.
• Confident dealing with customers at all levels.
• A strong relationship builder with a professional and approachable manner.
• Well organised with excellent time-management skills.
• Able to manage multiple priorities in a busy working environment.
• Calm and methodical when working under pressure.
• Proactive in identifying and resolving customer issues.
• Confident communicating with different departments and coordinating activities.
• Able to analyse problems and identify practical solutions.
• Confident using Microsoft Word and Excel.
• Excellent in both written and verbal communication.

The Role

You will be responsible for ensuring that customers receive a high standard of service throughout their relationship with the business.

You will work closely with internal teams to coordinate customer requirements, manage projects and resolve any issues that arise. Building trust and maintaining effective communication will be a key part of the role.

The successful candidate will be highly organised, reliable and customer-focused, with the ability to take ownership of issues and see them through to resolution.

Key Skills

• Account Management
• Customer Service
• Customer Relationship Management
• Project Coordination
• Communication
• Organisation
• Problem Solving
• Time Management
• Stakeholder Management
• Microsoft Office

Personal Qualities

• Professional and approachable
• Reliable and organised
• Customer-focused
• Proactive
• Calm under pressure
• Good team player
• Strong attention to detail
• Confident communicator
• Able to take ownership and responsibility