Account Manager

CMD Recruitment; Chippenham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Free on-site parking

Job summary

CMD Recruitment is seeking an Account Manager for a 1-year fixed-term contract in Chippenham, Wiltshire. You will manage key client relationships, maximise account potential, and ensure high service standards. Youll report to the Account Director and drive growth within existing accounts.

Responsibilities include leading client meetings, monitoring performance, handling pricing and billing, and maintaining forecasts with internal teams to improve the client experience.

Qualifications

• Experience in account management or client services.
• Excellent communication and relationship-building skills.
• Strong attention to detail around financial processes and reporting.
• Confident in spotting opportunities for account growth.

Responsibilities

• Building strong client relationships and as the main point of contact for queries and issues.
• Leading client meetings and quarterly reviews, ensuring actions are followed through.
• Monitoring service performance and working with internal teams to resolve issues.
• Identifying opportunities to grow existing accounts and increase revenue.
• Managing client pricing, billing, invoicing and commercial documentation.
• Maintaining accurate forecasts, trackers and account performance reports.
• Working with colleagues to improve processes and enhance the client experience.

Skills

Account management

Client services

Relationship building

Commercial awareness

Tools

CRM systems

Billing platforms

Forecasting tools

Job description

Account Manager
Up to 30,000 per annum + benefits
Chippenham, Wiltshire
1-year fixed-term contract

Are you a confident relationship builder with a commercial mindset and a passion for delivering excellent client service? Are you available at short notice?

We're looking for an experienced Account Manager to join a well-established organisation in Chippenham, managing key client relationships, maximising account potential and ensuring consistently high service standards.

Working closely with the Account Director, you'll take ownership of client relationships, ensuring accounts run smoothly while identifying opportunities for growth.

The Role:

• Building strong client relationships and acting as the main point of contact for queries and issues
• Leading client meetings and quarterly reviews, ensuring actions are followed through
• Monitoring service performance and working with internal teams to resolve issues
• Identifying opportunities to grow existing accounts and increase revenue
• Managing client pricing, billing, invoicing and commercial documentation
• Maintaining accurate forecasts, trackers and account performance reports
• Working with colleagues to improve processes and enhance the client experience

About You:

• Experience in account management, client services or a similar customer-facing role
• Excellent communication and relationship-building skills
• Strong attention to detail, particularly around financial processes and reporting
• Confidence managing client expectations and resolving problems
• The ability to spot opportunities for account growth
• Experience using CRM systems, billing platforms or forecasting tools
• A proactive approach, with the ability to manage multiple priorities and meet deadlines

What's on offer:

• Salary of up to 30,000 per annum
• Hybrid working (working from home two days a week)
• 25 days holiday + bank holidays
• Free on-site parking
• Hours of work will be Monday to Friday 37.5 hours