Account Manager

Plus One Personnel; Southam CP; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Fully office based

Driver required

Free onsite parking

22 days holiday + bank holidays

Job summary

Plus One Personnel is seeking an Account Manager to take ownership of an established portfolio within the professional hair industry. Based in Southam, you will manage customer relationships, respond to enquiries and identify opportunities to grow accounts.

The role combines account management, customer service and sales with autonomy and team support. You will proactively follow up quotations, build your sales pipeline, and ensure accurate CRM records.

Qualifications

• Previous experience in account management, sales or customer service is advantageous.
• B2B customer-facing or commercial experience would be beneficial.
• Excellent communication and interpersonal skills with the ability to build rapport and trusted relationships.
• Commercially aware, confident and able to identify opportunities to generate additional business.
• Highly organised, proactive and able to take ownership of customer accounts, pipelines and follow-ups.
• A positive, customer-focused approach with the drive to learn and build a long-term career in account management and sales.

Responsibilities

• Manage and develop a portfolio of customers, building strong and lasting commercial relationships.
• Act as the main point of contact for customer requirements, enquiries and ongoing support.
• Proactively identify opportunities to increase sales, retain customers and develop existing accounts.
• Identify opportunities to introduce additional products, services and training based on customer needs.
• Prepare, issue and follow up quotations and commercial proposals.
• Take ownership of your sales pipeline, customer follow-ups and account development activity.
• Maintain accurate and up-to-date customer information and activity within the CRM system.
• Collaborate with colleagues across the wider business to deliver an excellent customer experience.

Skills

Account management

Sales

Customer service

Business development

Job description

Account Manager

Company Overview

An established business operating within the professional hair and beauty sector, supplying products, services and solutions to customers across the industry. The organisation is focused on building lasting customer relationships, delivering high-quality service and supporting clients with products, expertise and opportunities that help their businesses grow.

About the Role

We're looking for a personable, organised and commercially focused Account Manager to take ownership of an established portfolio of customers within the professional hair industry.

This role is based in Southam and due to the rural location, you must be able to drive.

This is a varied opportunity combining account management, customer service and sales, where you'll become a trusted point of contact for your customers, understand their individual business needs and identify opportunities to strengthen and grow each account.

You'll take a proactive approach to relationship management, following up opportunities, developing customer accounts and recommending relevant products, services and training. With responsibility for your own pipeline and customer portfolio, this role offers genuine autonomy alongside the support of a collaborative team.

Duties & Responsibilities

• Manage and develop a portfolio of customers, building strong and lasting commercial relationships.
• Act as the main point of contact for customer requirements, enquiries and ongoing support.
• Proactively identify opportunities to increase sales, retain customers and develop existing accounts.
• Identify opportunities to introduce additional products, services and training based on customer needs.
• Prepare, issue and follow up quotations and commercial proposals.
• Take ownership of your sales pipeline, customer follow-ups and account development activity.
• Maintain accurate and up-to-date customer information and activity within the CRM system.
• Collaborate with colleagues across the wider business to deliver an excellent customer experience.

Education & Skills Required

• Previous experience in account management, sales, customer service or business development is advantageous.
• B2B customer-facing or commercial experience would be beneficial.
• Excellent communication and interpersonal skills, with the ability to build rapport and trusted relationships.
• Commercially aware, confident and comfortable identifying opportunities to generate additional business.
• Highly organised, proactive and able to take ownership of customer accounts, pipelines and follow-ups.
• A positive, customer-focused approach with the drive to learn, develop and build a long-term career in account management and sales.

Additional Information

• Permanent, full-time role
• Monday - Friday 9am - 5pm
• Fully office based
• Must be able to drive and have reliable transport due to the rural office location in Southam.
• 22 days holiday + Bank Holidays
• Free onsite parking
• Salary £28,000 per annum plus commission

If you're a proactive and personable customer or sales professional who enjoys building relationships and developing business opportunities, this could be an excellent next step.