Account Manager

Lloyd Recruitment Services Ltd; Hassocks; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

Office-based role

Hours 8:30–17:30

20 days holiday

Bank holidays

Company pension

Supportive team

Job summary

Lloyd Recruitment Services Ltd is recruiting an Account Manager for a permanent role near Hassocks. You will manage an allocated customer portfolio, build strong relationships, and drive revenue with proactive outreach and high-quality service.

The role requires a proven sales mindset, excellent communication, and a drive to exceed targets. Basic salary is £29K-£30K with uncapped commission; standard office hours and a supportive team environment.

Qualifications

• Experience in sales, account management or customer service.
• Proven track record of meeting sales targets and KPIs.
• Excellent communication skills and professional telephone manner.
• Ability to build rapport and foster long-term relationships.
• Proactive, positive, self-motivated attitude.
• Strong Excel and PowerPoint knowledge.

Responsibilities

• Manage and develop an allocated portfolio of customer accounts.
• Handle enquiries, orders and quotations via email and phone.
• Prepare quotations and recommend products and solutions.
• Respond to enquiries with fast turnaround.
• Identify new business opportunities and upsell.
• Meet and exceed sales targets.
• Coordinate with internal departments to ensure smooth customer experience.
• Attend customer meetings and industry events as required.

Skills

Sales experience

Account management

Customer service

Communication skills

Excel

PowerPoint

Tools

Microsoft Office

Job description

Account Manager

Permanent

£29K-£30K basic plus commission

Lloyd Recruitment Services is delighted to be working with a leading company near Hassocks, who are looking to recruit an Account Manager to join their team.

Managing an allocated customer portfolio, you'll build strong relationships, retain and grow existing business, and identify new sales opportunities. Working closely with the wider team, you'll play a key role in driving revenue and delivering excellent customer service.

Key Duties of the Account Manager

• Manage and develop an allocated portfolio of customer accounts, building strong, long-term relationships.
• Handle incoming customer enquiries, orders and quotation requests via email and telephone.
• Prepare accurate quotations and recommend suitable products and solutions to meet customer requirements.
• Respond to customer enquiries and quotations promptly, aiming for a one-hour turnaround.
• Proactively contact existing and prospective customers to generate new business and increase sales.
• Identify opportunities to upsell, cross-sell and maximise customer spend across allocated accounts.
• Re-engage with dormant and low-spending customers to encourage repeat business and strengthen relationships.
• Work towards and exceed individual sales targets, while contributing to wider team objectives.
• Resolve customer queries and coordinate any issues relating to pricing, deliveries, products or services.
• Liaise with internal departments to ensure a smooth and efficient customer experience.
• Attend customer meetings, trade events, sales meetings and relevant industry events as required.

Key skills:

• Previous experience in a sales, account management or customer service role.
• A proven track record of achieving sales targets and KPIs.
• Excellent communication skills and a confident, professional telephone manner.
• The ability to build rapport and develop lasting customer relationships.
• A proactive, positive and self-motivated approach.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.

What's on Offer?

• Basic salary of £29K - £30K plus uncapped commission
• Incentives and bonus schemes
• Fully office based
• Monday to Friday 8:30am - 5:30pm
• 20 days holiday plus bank holidays
• Company pension
• A friendly and supportive team environment

Please note - you MUST be a driver to be considered for this position

Extra info:

• Refer a friend and earn up to £500 (see website for details)
• Due to high application volumes, only shortlisted candidates will be contacted. If you don’t hear back within 5 days, please assume you have not been successful
• By applying, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (see website)

Lloyd Recruitment Services Ltd acts as an employment agency for this vacancy and is an equal opportunity employer

Lloyd Recruitment Services Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.