Account Manager

Lloyd Recruitment - East Grinstead; Hailsham; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Fully office based

Mon-Fri 8:30am-5:30pm

20 days holiday + bank holidays

Company pension

Job summary

Lloyd Recruitment Services Ltd is seeking an Account Manager near Hailsham to build and manage a portfolio of customer accounts, handle enquiries and quotations, and drive sales growth. The role is permanent, fully office-based, with a basic salary of £29K-£30K plus uncapped commission.

You will work to meet targets and coordinate with internal teams to ensure a smooth customer experience. Typical hours are Monday to Friday, 8:30am–5:30pm, with 20 days holiday plus bank holidays and a company

Qualifications

• Previous experience in a sales, account management or customer service role.
• Proven track record of achieving sales targets and KPIs.
• Excellent communication and a professional telephone manner.
• Ability to build rapport and develop lasting customer relationships.

Responsibilities

• Manage and develop an allocated portfolio of customer accounts, building strong, long-term relationships.
• Handle incoming customer enquiries, orders and quotation requests via email and telephone.
• Prepare accurate quotations and recommend suitable products to meet customer requirements.
• Respond to customer enquiries and quotations promptly, aiming for a one-hour turnaround.
• Proactively contact existing and prospective customers to generate new business and increase sales.
• Identify opportunities to upsell, cross-sell and maximise customer spend across allocated accounts.
• Re-engage with dormant and low-spending customers to encourage repeat business.
• Work towards and exceed individual sales targets, while contributing to wider team objectives.
• Coordinate pricing, deliveries, products or services with internal departments.
• Attend customer meetings and relevant industry events.

Skills

Sales/account management

Sales targets / KPIs

Excellent communication

Relationship building

Proactive attitude

MS Office (Excel, PowerPoint)

Tools

Microsoft Office

Job description

Account Manager

Permanent

£29K-£30K basic plus commission

Lloyd Recruitment Services is delighted to be working with a leading company near Hailsham, who are looking to recruit an Account Manager to join their team.

Key Duties of the Account Manager

• Manage and develop an allocated portfolio of customer accounts, building strong, long-term relationships.
• Handle incoming customer enquiries, orders and quotation requests via email and telephone.
• Prepare accurate quotations and recommend suitable products and solutions to meet customer requirements.
• Respond to customer enquiries and quotations promptly, aiming for a one-hour turnaround.
• Proactively contact existing and prospective customers to generate new business and increase sales.
• Identify opportunities to upsell, cross-sell and maximise customer spend across allocated accounts.
• Re-engage with dormant and low-spending customers to encourage repeat business and strengthen relationships.
• Work towards and exceed individual sales targets, while contributing to wider team objectives.
• Resolve customer queries and coordinate any issues relating to pricing, deliveries, products or services.
• Liaise with internal departments to ensure a smooth and efficient customer experience.
• Attend customer meetings, trade events, sales meetings and relevant industry events as required.

Key skills

• Previous experience in a sales, account management or customer service role.
• A proven track record of achieving sales targets and KPIs.
• Excellent communication skills and a confident, professional telephone manner.
• The ability to build rapport and develop lasting customer relationships.
• A proactive, positive and self-motivated approach.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.

What's on Offer

• Basic salary of £29K - £30K plus uncapped commission
• Incentives and bonus schemes
• Fully office based
• Monday to Friday 8:30am - 5:30pm
• 20 days holiday plus bank holidays
• Company pension
• A friendly and supportive team environment

Please note-you MUST be a driver to be considered for this position

Lloyd Recruitment Services Ltd acts as an employment agency for this vacancy and is an equal opportunity employer

Lloyd Recruitment Services Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation