Sales Account Manager

Confidential; Erith; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential in the United Kingdom is seeking a Sales Account Manager to grow and retain existing customer accounts. The role is permanent, office-based, 9am-5pm, with a driver preferred due to location in Erith.

Salary is £28,000 per year plus commission, with an immediate start available. You will handle inbound calls, acquire new customers, manage accounts, negotiate prices, and maintain data in Excel, ensuring compliance and high service standards.

Qualifications

• Proven experience in acquiring new customers.
• Strong account management and retention focus.
• Excellent negotiation and problem-solving skills.
• Data entry proficiency and familiarity with Excel.
• Understanding of compliance and IT systems.

Responsibilities

• Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross-selling relevant products.
• New Customer Acquisition: Identify and secure new customers while growing relationships.
• Account Management: Maintain relationships and present tailored solutions to meet needs.
• Negotiation: Work within authority to negotiate prices and close deals.
• Customer Service Excellence: Interact with customers professionally to exceed expectations.
• Market Awareness: Monitor competitor activity and trends; record insights in Excel.
• Issue Resolution: Log and respond to inquiries and complaints promptly.
• Data Entry and Compliance: Keep accurate records of customer interactions per data protection rules.
• Product Knowledge: Develop understanding of products and services to fill knowledge gaps.

Skills

New customer acquisition

Account management

Negotiation

Customer service

Tools

Excel

Job description

Exciting Opportunity: Sales Account Manager Wanted!

Are you a dynamic and results-driven professional with a passion for customer engagement? Do you enjoy growing customer accounts while managing existing customers? If so, we want you to join our team as an Sales Account Manager!

Position: Sales Account Manager

Contract Type: Permanent

Salary: 28,000 per annum + Commission

Hours: 9am-5pm Monday to Friday

Office based position

Due to the office location and lack of public transport, a driver is preferred

Immediate start available!

Key Responsibilities

• Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross-selling relevant products that align with their current and future needs.
• New Customer Acquisition: Utilise prospect data to identify and secure new customers while enhancing relationships through referrals.
• Account Management: Engage in effective account management to uncover current and potential needs, presenting tailored solutions that ensure customer retention.
• Negotiation: Work within the established authority structure to negotiate competitive sales prices and close deals.
• Customer Service Excellence: Interact with customers in a friendly and professional manner, ensuring every experience exceeds their expectations.
• Market Awareness: Stay up-to-date with competitor activity and trends, recording insights in Excel for strategic planning.
• Issue Resolution: Log and respond to customer inquiries and complaints promptly, ensuring they are addressed with care and efficiency.
• Data Entry and Compliance: Maintain accurate records of customer interactions, adhering to data protection regulations and company standards.
• Product Knowledge: Develop and maintain a thorough understanding of the products and services, proactively seeking information to fill any knowledge gaps.

What We're Looking For

• Proven experience in new customer acquisition and sales generation.
• Strong account management skills with a focus on customer service and retention.
• Exceptional negotiation and problem-resolution abilities.
• Proficiency in data entry and familiarity with Excel.
• A thorough understanding of compliance standards and IT systems.

We are looking for a candidate to start in November 2026- ASAP!

We can't wait to meet you!