Account Manager

Future Prospects Group Ltd; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free parking

28 days (incl. Bank Holidays)

Auto-enrolment pension

Healthcare following probation

Branded Company clothing

Job summary

Future Prospects Group Ltd is seeking an Account Manager in Nottingham (Outskirts) for a full-time, permanent role. You will manage B2B customer accounts, process bookings, communicate with customers and suppliers, and produce reports using Microsoft Office.

The ideal candidate has a strong focus on customer service, IT proficiency, clear communication, and meticulous attention to detail, with the ability to work under pressure and meet deadlines.

Qualifications

• Excellent customer service ethos and ability to deliver it.
• Strong IT proficiency.
• Clear, written and verbal communication skills.
• Detail-oriented with accuracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage B2B customer accounts daily.
• Communicate with customers and suppliers via telephone and email.
• Process bookings and requests on the management system.
• Maintain records of all calls for reference.
• Resolve queries with team input.
• Generate reports using Microsoft Office.
• Ensure compliance with industry regulations and data accuracy.

Skills

IT proficiency

Communication

Attention to detail

Working under pressure

GCSEs English & Math

Education

GCSEs in English and Mathematics

Tools

Microsoft Office

Job description

Account Manager

Full Time, Permanent, Nottingham (Outskirts)

£27,250 plus quarterly bonus

The Role

We are seeking a focused and dedicated new team member to join a growing Account Management team. The primary responsibility as an Account Manager will be to manage b2b customer accounts on a daily basis.

• Communicate effectively and courteously with customers and suppliers via telephone and email, ensuring clear and concise communication.
• Process customers' bookings and requests placing those requests on our bespoke management system and ensuring orders are followed through upon our suppliers and carried out on time.
• Maintain accurate records of all incoming calls for reference and documentation purposes.
• Resolve customer queries using personal initiative and with the team s input.
• Generate custom reports using Microsoft Office software as needed.
• Ensure compliance with all industry regulations and legislation.
• Ensure all data on our IT systems are accurate and complete.

The Candidate

The ideal Account Manager will be able to demonstrate the following:

• An understanding of the importance of excellent customer service and the ability to deliver it.
• IT proficiency.
• Clear and direct communication skills, both verbally and in writing.
• Supportive attitude towards team members and willingness to take on additional tasks during busy periods.
• Strong attention to detail and ability to work methodically and accurately.
• Ability to work under pressure and meet tight deadlines.
• GSCE or equivalent qualification in English and Mathematics.

The Benefits to you as a Account Manager:

• Free parking
• 28 days (inclusive of Bank Holidays) increases with length of service
• Auto-enrolment pension scheme
• Healthcare following probationary period
• Branded Company clothing

Thank you for your interest in this vacancy and good luck with your application.