Sales Account Manager

Office Angels Limited; Erith; On-site; GBP 25,000 - 31,000; Full time

Job summary

Office Angels Limited is seeking a Sales Account Manager to grow our customer base and manage existing accounts. This permanent, office-based role offers £28,000 per year plus commission, with standard hours 9am-5pm, Monday to Friday.

Based in the United Kingdom, Erith area preference for drivers due to office location. Immediate start available for a results-driven professional with strong sales and customer-service skills.

Qualifications

• Proven experience in acquiring new customers and generating sales.
• Strong account management with emphasis on customer service and retention.
• Exceptional negotiation and problem-resolution abilities.
• Proficient data entry and familiarity with Excel.
• Solid understanding of compliance standards and IT systems.

Responsibilities

• Handle inbound sales calls from existing customers to cross-sell relevant products.
• Identify and secure new customers using prospect data and referrals.
• Engage in account management to uncover current and future needs and retention opportunities.
• Negotiate competitive sales prices within authority limits and close deals.
• Provide friendly, professional customer service and ensure strong customer experiences.
• Monitor market trends and competitor activity; document insights in Excel.
• Log and respond to customer inquiries and complaints promptly.
• Maintain accurate records of customer interactions in compliance with data protection rules.
• Develop and maintain product knowledge to address customer needs.

Skills

New customer acquisition

Account management

Negotiation

Problem resolution

Customer service

Data entry

Tools

Excel

Job description

Exciting Opportunity: Sales Account Manager Wanted!

Are you a dynamic and results-driven professional with a passion for customer engagement? Do you enjoy growing customer accounts while managing existing customers? If so, we want you to join our team as an Sales Account Manager!

Position: Sales Account Manager

Contract Type: Permanent

Salary: £28,000 per annum + Commission

Hours: 9am-5pm Monday to Friday

Office based position

Due to the office location and lack of public transport, a driver is preferred

Immediate start available!

Key Responsibilities:

• Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross-selling relevant products that align with their current and future needs.
• New Customer Acquisition: Utilise prospect data to identify and secure new customers while enhancing relationships through referrals.
• Account Management: Engage in effective account management to uncover current and potential needs, presenting tailored solutions that ensure customer retention.
• Negotiation: Work within the established authority structure to negotiate competitive sales prices and close deals.
• Customer Service Excellence: Interact with customers in a friendly and professional manner, ensuring every experience exceeds their expectations.
• Market Awareness: Stay up-to-date with competitor activity and trends, recording insights in Excel for strategic planning.
• Issue Resolution: Log and respond to customer inquiries and complaints promptly, ensuring they are addressed with care and efficiency.
• Data Entry and Compliance: Maintain accurate records of customer interactions, adhering to data protection regulations and company standards.
• Product Knowledge: Develop and maintain a thorough understanding of the products and services, proactively seeking information to fill any knowledge gaps.

What We're Looking For:

• Proven experience in new customer acquisition and sales generation.
• Strong account management skills with a focus on customer service and retention.
• Exceptional negotiation and problem-resolution abilities.
• Proficiency in data entry and familiarity with Excel.
• A thorough understanding of compliance standards and IT systems.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website