Account Manager

Halfords; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading vehicle maintenance provider is seeking a Key Account Manager to build and maintain trusted relationships with customers. Responsibilities include driving account performance, managing PPK budgets, and ensuring high-quality service delivery. The ideal candidate will have proven experience in the Commercial Vehicle Tyre market, strong negotiation skills, and excellent B2B relationship-building abilities. This role offers the chance to contribute to long-term customer success while supporting overall business objectives.

Qualifications

• Proven experience within the Commercial Vehicle Tyre market.
• Strong knowledge in managing PPK and fixed-cost accounts.
• Highly organized with clear communication skills.

Responsibilities

• Drive account performance by enhancing profitability and customer satisfaction.
• Build and nurture long-term partnerships with customers.
• Support invoicing and credit control for timely payments.

Skills

B2B relationship-building

Negotiation skills

Customer relationship management

Attention to detail

Commercial awareness

Job description

Our Key Account Managers are responsible for building and maintaining trusted relationships with both existing and new customers within Halfords Commercial Fleet Services, ensuring the delivery of a consistently high-quality service. This role requires a proactive approach to customer engagement, taking full ownership of issues as they arise, and effectively planning and managing face‑to‑face visit frequency to strengthen partnerships and support long‑term customer success. Working closely with the Commercial Fleet Services Operations team, the Key Account Manager will focus on maximising PPK efficiencies, ensuring accounts operate within agreed budget levels while maintaining profitability. Strong forward planning, commercial awareness, and the ability to collaborate cross‑functionally are essential to drive performance, add value for customers, and support Halfords Commercial Fleet Services business objectives.

Responsibilities

• Drive account performance by improving profitability, customer satisfaction, and securing ongoing contract renewals
• Build and nurture long‑term partnerships with both existing clients and new customers across your region
• Take full ownership of PPK and Key Account budgets, ensuring strong financial control and profitable outcomes
• Confidently negotiate pricing and service variables within agreed commercial frameworks
• Support invoicing and credit control to ensure timely payments and excellent receivables performance
• Collaborate closely with local Operations teams to align objectives, share capabilities, and consistently meet contracted service levels
• Act as a trusted advisor and constructive challenger to key stakeholders to deliver the best possible service for your customers
• Serve as the primary point of contact and problem‑solver for PPK and Key Accounts, owning issues from identification through to resolution
• Liaise with relevant Head Office departments to ensure issues are corrected and completed in a timely and effective manner
• Build and maintain strong professional relationships internally and externally, aligned with company values and business ethics
• Promote the company in the marketplace through proactive sales activity, networking, and customer engagement
• Be an ambassador for the Halfords CFS values, supporting a unified approach across all Commercial Fleet Services entities

Qualifications

• Proven experience within the Commercial Vehicle Tyre market
• Strong knowledge and experience of managing PPK and fixed‑cost accounts
• Excellent B2B relationship‑building skills with the ability to develop and deliver growth strategies
• Highly organised with strong attention to detail and clear, effective communication skills
• Commercially aware with proven negotiation skills and a track record of achieving sales targets
• Extensive experience across all aspects of Customer Relationship Management
• Target‑driven, motivated, and passionate about achieving success
• Strong understanding of customer needs, market dynamics, and industry requirements
• Willing and able to travel as required, with a full driving licence

Commercial Fleet Services (CFS) at Halfords is a leading provider of vehicle maintenance, tyre, and fleet solutions, supporting businesses of all sizes to keep their fleets safe, compliant, and running efficiently. With a nationwide network and a customer‑focused approach, we deliver tailored services, from preventative maintenance to cost‑effective tyre management, helping our clients reduce downtime, control costs, and maximise fleet performance. At CFS, we combine industry expertise with innovative solutions, making us a trusted partner for businesses across the UK.