Account Manager

Online Direct; Remote; GBP 29,000 - 34,000; Full time

Job summary

A leading energy sales solution provider is looking for a New Business Account Manager to manage and develop a portfolio of new brokers. This role involves driving performance, ensuring service delivery, and maintaining up-to-date knowledge of the energy market. The position offers a competitive salary, commission, and various perks including career development and health schemes. Remote working with 1-2 days a week in the Northampton office. Experience in account management in the energy sector is highly desirable.

Benefits

Competitive Salary + Bonus

Career Development & Ongoing Training

25 days annual leave

Sick Pay

Volunteering day

Enhanced Maternity & Paternity

Employee Reward Schemes

Health Cash Plan

Employee Assistance Program (EAP)

Cycle to Work Scheme

Qualifications

• Experience in the utilities or energy brokerage sector is highly desirable.
• Proven track record of achieving sales targets.
• Results-driven with a passion for customer service.

Responsibilities

• Manage a targeted portfolio of new brokers to drive revenue growth.
• Deliver structured onboarding experiences for brokers.
• Proactively identify growth opportunities and implement sales strategies.
• Maintain market intelligence to empower brokers.

Skills

Exceptional communication skills

Account management experience

Organisational skills

Commercial awareness

CRM systems competency

Customer service focus

Tools

Microsoft Office (Excel)

Job description

Salary : £29,000-£34,000 DOE + Commission Hours : 37hrs, Mon-Friday Location : Remote working with 1-2 days a week in our Northampton Office Contract : Permanent

If you have proven experience in account management, consistently strive to drive sales performance and take pride in delivering exceptional service, this is your opportunity to join the UK's leading energy sales solution provider.

We're looking for a proactive, customer-focused New Business Account Manager to develop and manage a portfolio of predominately new brokers. Promoting the OnlineDIRECT vision, you will be driving broker performance and ensuring outstanding service delivery.

At OnlineDIRECT, we provide intermediary business and technology services for B2B brokers to access the energy market. Over the past 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our inclusive culture, shared values, team spirit and commitment to excellence.

Position

• Manage a targeted portfolio of new brokers, driving revenue growth through performance management, coaching and strategic guidance
• Deliver a structured onboarding experience that equips brokers with the tools to succeed
• Ensure service standards are met in line with internal SLAs
• Proactively identify growth opportunities and implement sales strategies to enhance broker productivity and close rates
• Review sales pipeline, analyse trends and assess performance to maintain strong portfolio health
• Handle bespoke and SME energy tenders, supporting brokers with the sales process, contract negotiations and close
• Promote suitable suppliers, products and wider OnlineDIRECT services to unlock new revenue opportunities
• Recognise brokers who may lack resources to succeed independently and work with internal teams to propose alternative partnership solutions
• Maintain up to date knowledge of the wholesale energy market, sharing market intelligence and insights to empower brokers
• Seek opportunities for professional development, ensuring you have the tools to effectively support and guide brokers
• Champion OnlineDIRECT's values and encourage partnership-led behaviours across all broker interactions

Requirements

• Experience in the utilities or energy brokerage sector highly desirable
• Exceptional communication skills with the ability to influence, educate and build lasting relationships
• Proven account management experience with track record of working to and achieving sales targets
• Highly organised, resilient and capable of managing workloads, deadlines and shifting priorities
• Strong commercial awareness with the ability to identify and maximise opportunities
• Results driven, with a focus on achieving targets, maximising opportunities and striving for positive outcomes
• Passionate about delivering excellent customer service
• Competent in CRM systems and confident using Microsoft Office (particularly Excel)

Other information

OnlineDIRECT offer a range of benefits*, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown :

• Competitive Salary + Bonus
• Career Development & Ongoing Training
• 25 days annual leave, in addition to bank holidays increasing with length of service with the option to purchase additional days
• Sick Pay
• Volunteering day
• Enhanced Maternity & Paternity
• Employee Reward Schemes
• Team Incentive Days
• Death In Service (DIS)
• Health Cash Plan
• Employee Assistance Program (EAP)
• Early Friday Finish
• Cycle to Work Scheme
• subject to length of service