Account Manager

ECS Resource Group; East Hampshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

ECS Resource Group is seeking an Account Manager for IT Services in Hampshire. You will manage a portfolio of key client accounts as the main commercial contact, focusing on growing existing relationships rather than cold calling.

The role involves quoting, forecasting, renewals, and collaborating with internal technical teams to deliver an excellent client experience. Office-based, Monday to Friday, permanent full-time position.

Qualifications

• Experience in account management, customer success, client relationship management or B2B sales.
• Excellent rapport-building and customer service skills.
• Organised and commercially minded, comfortable with quoting and forecasting.
• Professional and confident communicator.
• Open to coaching and keen to develop.

Responsibilities

• Manage and develop a portfolio of key client accounts.
• Build strong, long-term client relationships.
• Identify opportunities to upsell and cross-sell the company's technology services.
• Prepare quotes and proposals.
• Manage renewals and maintain an accurate sales forecast.
• Work closely with internal technical teams to deliver an excellent client experience.

Skills

Account Management

CRM Expertise

B2B Sales

Forecasting

Quoting

Client Relationships

Job description

Job title: Account Manager - IT Services
Location: Hampshire
Salary: £30,000 - £40,000 per annum + OTE £55,000 - £75,000
Job type: Permanent, full-time
Working pattern: Office-based, Monday to Friday

Account Manager - IT Services

Hampshire | £30,000-£40,000 base | OTE £55,000-£75,000 | Office-based

The role

You’ll look after a portfolio of key client accounts and be the main commercial contact for each one. These are established relationships with plenty of room to grow, so the focus is on developing existing clients rather than cold calling.

Key responsibilities

• Manage and develop a portfolio of key client accounts
• Build strong, long-term client relationships
• Identify opportunities to upsell and cross-sell the company's technology services
• Prepare quotes and proposals
• Manage renewals and maintain an accurate sales forecast
• Work closely with internal technical teams to deliver an excellent client experience

About you

• Experience in account management, customer success, client relationship management or B2B sales
• Excellent rapport-building and customer service skills
• Organised and commercially minded, comfortable with quoting and forecasting
• Professional and confident communicator
• Open to coaching and keen to develop

Desirable

• Experience within IT services, an MSP, an IT reseller or distributor, or telecoms