Account Manager

Smart IT Group; Gateshead; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

ISO 9001 Certified

ISO 27001 Certified

Cyber Essentials Certified

Job summary

Smart IT Group is seeking an experienced Account Manager to join the team in Gateshead. You will manage and grow a portfolio of existing customers, identify IT solution opportunities, and work with technical teams to deliver tailored services across cybersecurity, cloud, connectivity and more.

The role focuses on building trusted relationships with senior decision-makers, understanding client requirements, and achieving targets and KPIs.

Qualifications

• 2+ years of IT Account Management, IT Sales or Business Development experience.
• Experience with SME or commercial customers.
• Understanding of IT solutions and services.
• Excellent communication and relationship-building skills.
• Ability to translate customer requirements into practical IT solutions.
• Strong commercial awareness and negotiation abilities.

Responsibilities

• Manage a portfolio of existing business customers and build long-term relationships.
• Regularly engage with customers to understand IT requirements and future plans.
• Identify opportunities for account growth across hardware, software, cybersecurity, cloud, connectivity, telecoms and managed IT services.
• Prepare quotes, proposals and presentations for customers.
• Collaborate with technical teams to develop appropriate solutions and ensure smooth delivery.

Skills

B2B sales

IT solutions

Account management

Negotiation

Relationship-building

Communication

Job description

Job Details

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Account Manager

Position: Account Manager; Location: Gateshead; Department: Sales; Duration: Full Time; Salary: £65,000 OTE.

We’re looking for an experienced Account Manager to join our team at our head office in Team Valley, Gateshead.

Smart IT is a well-established and growing technology company with over 18 years’ experience. Our team provides businesses with everything from IT support and cyber security to telecoms , connectivity and business automation .

We’re looking for an Account Manager to join our growing team and help manage our client base effectively.

This is a customer-focused role where you’ll be responsible for managing and developing relationships with existing customers, while also identifying opportunities to introduce new IT solutions and services that genuinely add value to their business.

What you'll be doing

• Managing a portfolio of existing business customers and developing strong, long-term relationships
• Regularly engaging with customers to understand their IT requirements and future plans
• Identifying opportunities for account growth, including hardware, software, cybersecurity, cloud, connectivity, telecoms and managed IT services
• Conducting regular account reviews and helping customers identify areas for improvement
• Preparing quotes, proposals and presentations
• Working with technical teams to develop appropriate solutions for customers
• Managing opportunities through to completion and ensuring a smooth handover to the relevant teams
• Maintaining accurate CRM records and keeping sales opportunities up to date
• Building relationships with key decision-makers and stakeholders
• Keeping up to date with developments across the IT industry and being able to explain new technologies in a straightforward way
• Achieving agreed targets and KPIs

This isn’t simply a sales role, we’re looking for someone who can build long-term relationships and become a trusted point of contact for their customers.

Who we're looking for

Someone who is confident in a B2B environment and has a genuine interest in technology.

Ideally, you'll have:

• At least 2 years previous experience in an IT Account Management, IT Sales or Business Development role
• Experience working with SME or commercial customers
• A good understanding of IT solutions and services
• Excellent communication and relationship-building skills
• The ability to understand a customer's requirements and translate them into practical solutions
• Strong commercial awareness and negotiation skills
• Good organisation and time-management skills
• Confidence speaking with business owners and senior decision-makers
• A proactive approach and the ability to work independently

As you'll regularly visit prospective customers across the North East, a full driving licence and use of your own vehicle are essential. Business mileage will be paid.

Why Smart IT?

We’re an established and growing North East technology business, with offices in Gateshead and Leeds and a large team of experienced technology professionals.

You’ll be joining a business with an excellent reputation, a strong existing customer base and a broad range of IT and telecoms solutions that genuinely make a difference to our customers.

You won’t be expected to do everything alone either. You’ll have the full support of our technical teams and management.

We’ve achieved consistent year-on-year growth, and we’re looking for ambitious people who want to grow with us.

Salary & earnings

(basic £35k - £40k) depending on experience, commission is uncapped.

If you're already working in IT sales or account management and want to take the next step in your career, we'd love to hear from you.

Pay: OTE £65,000.00 per year

• ISO 9001 Certified
• ISO 27001 Certified
• Cyber Essentials Certified