Account Manager

TurnerFox Recruitment; East Midlands; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Car allowance

Mileage reimbursement

Commission

Job summary

TurnerFox Recruitment in Derby is seeking an experienced Account Manager to nurture and grow an established portfolio of existing clients. You will focus on delivering exceptional service, understanding client requirements and identifying upsell opportunities across IT products and services.

This role is hybrid, combining regular client reviews with quotations and coordinated delivery by internal teams. Travel to Midlands client sites is required, and a UK driving licence is essential for

Qualifications

• Experienced Account Manager with a proven track record in managing existing client portfolios.
• Strong relationship-building and customer service skills with a commercial mindset.
• IT/technology sector experience is advantageous but training is provided.

Responsibilities

• Manage and develop existing client relationships.
• Conduct regular client reviews face-to-face and via Teams.
• Identify opportunities to grow accounts through additional products and services.
• Prepare quotations and follow up opportunities.
• Handle client queries and issues, taking ownership through to resolution.
• Coordinate with internal teams to deliver client requirements.
• Maintain high levels of customer service and client satisfaction.
• Develop knowledge of the company's IT products and services.
• Travel to client sites across the Midlands as required.

Skills

Account management

Relationship building

Customer service

Job description

Account Manager
Location: Derby -Hybrid working
Salary: Competitive
Hours: Full-time -3 days office / 2 days home

We are recruiting an experienced Account Manager to manage and develop an established portfolio of existing clients.

This is a relationship-focused role where you will be responsible for maintaining excellent service levels, understanding client requirements and identifying opportunities to upsell and cross-sell additional products and services.

The Role

• Manage and develop existing client relationships
• Conduct regular client reviews face-to-face and via Teams
• Identify opportunities to grow accounts through additional products and services
• Prepare quotations and follow up opportunities
• Handle client queries and issues, taking ownership through to resolution
• Coordinate with internal teams and stakeholders to deliver client requirements
• Maintain high levels of customer service and client satisfaction
• Develop knowledge of the company's IT products and services
• Travel to client sites across the Midlands as required

The Ideal Candidate:

You will have previous Account Management experience, with strong relationship-building and customer service skills. You'll be commercially aware, confident identifying opportunities within existing accounts and comfortable managing client requirements from start to finish.

Experience within the IT/technology sector would be advantageous but is not essential, as full product and service training will be provided.

A full UK driving licence is essential due to client visits.

What's on offer: Competitive salary, commission, car allowance, mileage, hybrid working and ongoing training and development.