Account Manager

The Compleat Food Group; City of Edinburgh; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading food services company is seeking an Account Manager for a hybrid role based in Edinburgh. Candidates should have strong food industry knowledge, a passion for building relationships with customers, and experience in foodservice or hospitality. The successful candidate will manage existing clients, pursue new business opportunities, and collaborate with internal teams. This role offers a competitive salary of £35,000–£38,000 plus commission, along with a company car or allowance, and genuine career progression opportunities.

Benefits

Company car or car allowance

Commission scheme

Flexible hybrid working

Career progression opportunities

Qualifications

• Strong knowledge of the food industry is essential.
• Background in foodservice, hospitality, or FMCG preferred.
• Experience managing customer relationships or desire to move into sales.

Responsibilities

• Grow a portfolio of existing customers in Edinburgh.
• Win new business to increase market presence.
• Build long-term relationships with customers.
• Coordinate customer orders with internal teams.
• Act as main point of contact for customer queries.
• Maintain accurate customer records in CRM.
• Support new product introductions and seasonal launches.

Skills

Food industry knowledge

Communication skills

Relationship building

Organizational skills

Customer service

Tools

CRM systems

Job description

Job Advert

Account Manager – Edinburgh (Field-Based, Hybrid)

Location: Edinburgh & surrounding areas
Department: Sales
Salary: £35,000–£38,000 + Commission
Package: Company car or car allowance
Work Type: Hybrid (field-based role – Edinburgh-based candidates only)
Reports to: Area Sales Manager

About Us

At Harvey & Brockless, part of The Compleat Food Group, we supply exceptional artisan and speciality foods to chefs, restaurants, and food businesses across the UK. With an ever-growing product portfolio and a people-first culture, we’re expanding our commercial team and are now looking for a dedicated Account Manager to cover the Edinburgh region.

The Role

This is not your typical sales role. We’re looking for someone who is genuinely passionate about food and brings experience from the foodservice, hospitality, or wholesale sectors. Whether your background is front-of-house, food buying, or working as a chef, we value industry insight just as much as commercial capability.

If you’re a chef or hospitality professional looking to step away from long hours, evenings, and weekends—but still want to stay connected to the food industry—this could be an exciting career move. You’ll remain close to the world you love, just in a different and rewarding capacity. Several members of our sales team have made this transition successfully.

This is a hybrid, field-based role, so you’ll need to be based in or near Edinburgh and comfortable travelling regularly to visit customers.

Key Responsibilities

• Manage and grow a portfolio of existing customers across the Edinburgh region
• Identify and win new business to increase market presence
• Build strong, long-term relationships and become a trusted partner to customers
• Coordinate customer orders with internal teams across production, warehouse, and distribution
• Act as the main point of contact for customer queries, issues, and opportunities
• Maintain accurate customer records and activity logs in CRM systems
• Work closely with purchasing and production to align supply with customer demand
• Support new product introductions and seasonal launches
• Deliver against agreed sales and margin targets
• Provide added value through product training, tastings, or menu support
• Ensure compliance with food safety, hygiene, and quality standards

What We’re Looking For

Experience

• Strong food industry knowledge is essential
• Background in foodservice, hospitality, FMCG, or food wholesale preferred
• Experience managing customer relationships or a clear desire to move into sales
• Comfortable working cross-functionally with supply chain and customer service teams
• Awareness of food safety and compliance is advantageous

Skills & Attributes

• Genuine passion for food and sharing it with others
• Excellent communication and relationship-building skills
• Commercially minded with an understanding of pricing, value, and margins
• Organised, proactive, and detail-focused
• Able to manage multiple accounts and adapt to customer needs
• Confident using CRM or order management systems
• Approachable, down-to-earth, and customer-focused

What’s On Offer

• Salary: £35,000–£38,000 (depending on experience)
• Commission scheme
• Company car or car allowance
• Hybrid working – flexibility between field, home, and occasional office days
• Autonomy and ownership of your territory
• Supportive, food‑passionate team with strong hospitality roots
• Genuine progression opportunities within a growing, people‑led food group

How to Apply

If you’re based in the Edinburgh area, have a passion for food, and are excited by the opportunity to build meaningful relationships with chefs and food businesses, we’d love to hear from you.