Account Manager

Ricardo; Chilton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global strategic consulting company is looking for an Account Manager in Chilton, UK to develop and maintain relationships with existing clients. This hybrid role involves identifying client challenges and providing innovative solutions, while also ensuring overall customer satisfaction. Candidates should have strong account management skills and the ability to work collaboratively with various stakeholders.

Benefits

25 days annual leave

Competitive pension scheme

Life assurance and subscriptions reimbursement

Flexible work arrangements

Qualifications

• Experience in account management and sales retention.
• Track record of customer base management.
• Ability to make decisions in complex environments.

Responsibilities

• Manage relationships with around 100 existing customers.
• Identify business challenges and provide solutions.
• Gather market insights and support development strategies.

Skills

Account Management best practices

Customer relationship building

Team collaboration

Problem-solving

Tools

CRM systems

Job description

Overview

Role: Account Manager

Location: Didcot, Oxfordshire UK - Hybrid

Our vision is to create a safe and sustainable world.

Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading‑edge and innovative cross‑sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

The Role

The focus of this role is to provide excellent account management to a set of around 100 existing customers, maximising the client relationships to understand and identify business challenges they face across chemical regulatory and wider Ricardo product suite, identify key market and competitor insight and seeking opportunities to up and cross‑sell our services, whilst maximising customer retention.

This role will form part of Ricardo’s wider Sales Team, reporting to a Senior Account Manager and is one of three different levels of roles we are looking for within the account management team.

Key Responsibilities

• Work directly inside your own accounts to develop and expand the relationships we hold within them. The purpose is to work with them to identify business challenges they face across chemical risk and sustainability and create solutions alongside these.
• Help implement specific activities which support the wider account management strategy and execution; to ensure client satisfaction and efficiency of delivery, communications and service management.
• Focus on engaging directly with the client base to achieve the above, and also to identify key market insights, including market trends, regulatory challenges and competitor activity. Input into the business development strategy internally which ensures we are demonstrating our value and differentiation versus our competitors, whilst identifying new product development opportunities.
• Act on any issues affecting prompt payment, satisfaction, long‑term retention, etc. recognising, and where possible, preventing any risks arising from non‑standard delivery, working with the respective teams.
• Liaise with internal teams whose roles relate to service delivery, e.g.: consultants, customer services, product delivery team (emergency responders, procedures, data, accounts) and sales teams to advise and provide guidance on elements of Account Manager enabling others to deliver a high‑quality service.

Key Competencies and Experience

• Broad experience of Account Management sales and retention best practice.
• Demonstrable experience of quickly establishing relationships within accounts and leveraging relationships to achieve personal and business objectives.
• Experience of over‑performance against individual account management development and retention targets.
• A professional, organised and disciplined individual who has a proven track record of effectively and efficiently managing a large customer base.
• An awareness of how to make effective decisions in a complex delivery environment, balancing the business development objectives with the clients requirements.
• A team player able to work with a wide range of stakeholders both inside and outside of the organisation, being comfortable and confident in working with clients to ensure they are getting value from our services, and seeking further support opportunities.
• Committed to continuous improvement of the business, the service delivery, and the clients risk management.

Desirable Competencies and Experience

• Experience of working within a consultative sales environment, for example within a consultancy, software, or similar environment.
• Experience in working within a sustainability, risk management, chemical response, regulatory or safety business area.
• Experience working with a CRM system, especially MS Dynamics, would be an advantage.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We’re happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.

Our core benefits include 25 days’ annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle.

Diversity, Equality, and Inclusion statement

We are an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro‑actively with all our employees and to ensure an inclusive culture, we are a recognisable as a ‘disability confident’ employer.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer. Please advise the recruitment team [e-mail] if you require any adjustments to support you throughout the recruitment process.