Account Manager

Sykes Holiday Cottages Ltd; Chester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday (including bank hols)

Birthday day off

Pension scheme with employer

Volunteer days

Hybrid work arrangement

Discounts on stays

On-site gym and parking

Long service awards

Job summary

Sykes Holiday Cottages Ltd in Chester is looking for an Account Manager to manage up to 200 property owners, helping them maximise revenue and enjoy a seamless experience with Sykes.

You’ll be their go-to contact, drive sales opportunities, provide expert support, and work cross-functionally with the sales, marketing and operations teams to deliver measurable results. This hybrid role offers 37.5 hours per week with occasional weekend cover during peak periods.

Qualifications

• Proven experience in account management or sales.
• Strong relationship-building and communication skills.
• Track record of meeting or exceeding sales targets.
• Proactive, organised and target-driven.
• Proficient with CRM software and MS Office.

Responsibilities

• Manage and grow relationships with up to 200 property owners.
• Spot opportunities to upsell and cross-sell services.
• Act as main point of contact, resolving issues quickly and professionally.
• Track account performance and provide insights for growth.
• Collaborate with sales, marketing and operations to deliver results.

Skills

Account management

Relationship-building

Communication skills

Sales targets achievement

CRM proficiency

Microsoft Office Suite

Tools

CRM software

Microsoft Office

Job description

Turn your passion for people into a rewarding career at Sykes as an Account Manager!

Hours: 37.5 per week, Monday to Friday, 9am until 5:30pm,with occasional weekend cover in peak periods

Location: Chester Head Office (Hybrid after probation with a minimum of 2 days per week in the office).

Start date: The start date for this position is Monday, 30th November, therefore applicants should be availabe to potentially start on this day when applying.

The Role:

As an Account Manager in our Owner Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go-to contact and a key part of their success.

What You’ll Do:

• Manage and grow relationships with up to 200 property owners


• Spot opportunities to upsell and cross-sell services


• Act as the main point of contact, resolving issues quickly and professionally


• Track account performance and provide insights for growth


• Work closely with sales, marketing, and operations to deliver results

Live by our four values: One Business One Team,Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring:

• Proven experience in account management, customer resolutions or sales


• Strong relationship-building and communication skills


• Demonstrated success in meeting or exceeding sales targets


• A proactive, organised, and target-driven approach


• Proficiency in CRM software and Microsoft Office Suite

Why You’ll Love It Here:

• 33 days holiday (including bank hols) + extra days with long service


• Option to purchase extra holiday days if you wish.


• A day off for your birthday


• 2 volunteering days per year.


• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).


• Pension scheme with employer contributions


• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.


• Special offers and discounts designed to enhance your overall wellbeing.


• On-site gym and parking at Chester HQ (near train station).


• Employee savings scheme


• Long service awards and company events

About Sykes Holiday Cottages

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. Combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. We have over 23 regional brands and represent over 23,000 holiday homes across the UK and Ireland, from romantic hideaways for 2 to epic getaways for 20+.

What started as a small, family-run business has grown into a large, vibrant team of passionate professionals, all working together as one of the fastest-growing holiday let agencies in the UK.

Part of theForge Holiday Group, every role here plays a part in delivering exceptional experiences for our guests, while championing a culture where ambition, creativity, and teamwork can truly thrive.

We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.