Account Manager

Sykes Cottages; Salcombe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Extra holidays

Birthday day off

Volunteer days

Parental leave

Pension scheme

Staff discounts

Wellbeing offers

Health plan

Life assurance

Training & development

Mental health support

Employee savings

Long service awards

Company events

Job summary

Coast and Country Cottages in Salcombe is seeking a proactive Account Manager to be the main contact for property owners and guests, supporting owner relations and driving guest satisfaction.

You will respond to queries, maintain records and collaborate with Property Services, Quality & Revenue teams to improve performance and compliance. A car for emergency coverage is beneficial.

Qualifications

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure
• Bonus points for travel or hospitality experience

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Skills

Customer service

Communication

Organisation

Independent work

MS Office

Job description

Join the Coast and Country Cottages team- Creating special memories inDevon

• Salary:£25,000 per annum
• Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)
• Location:Our welcoming Salcombeoffice.

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus pointsif you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Coast and Country Cottages?

Coast & Country Cottages is a holiday letting agency, marketing and managing over 450 holiday homes across the stunning South Devon coast and countryside. Whether you’re looking to stay in the harbour towns of Salcombe or Dartmouth, in the fishing villages of Hope Cove and Thurlestone, or on the breath-taking Start Bay coastline, we have a range of South Devon holiday homes to suit your requirements.

Why You’ll Love Working With Us

At Coast and Country Cottages & Sykes, we believe in doing right by our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.