Housekeeping Team Leader

Sykes Holiday Cottages Ltd; Bourton-on-the-Water; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Generous holiday allowance

Birthday day off

Pension scheme

Staff discounts

Job summary

Manor Cottages in Bourton-on-the-Water is seeking a Housekeeping Team Leader to oversee day-to-day operations for local Brand properties. You will lead a team of Housekeepers, ensure high standards of cleanliness and guest experience, and coordinate with suppliers and other departments to keep the portfolio well presented.

This role is based on a 37.5 hour week, with shifts across 5 days from 9am to 5:30pm, and offers an annual bonus, generous holidays, a pension, and staff benefits.

Qualifications

• Proven track record of successfully managing people and teams.
• High attention to detail and strong problem-solving abilities.
• Ability to prioritise workloads and meet deadlines.
• Excellent interpersonal and communication skills.
• IT literacy including MS Office and databases; driving licence required.

Responsibilities

• Manage day-to-day operation of the housekeeping function and lead the team.
• Recruit, train and coach Housekeepers; manage self-employed cleaners.
• Inspect properties to ensure standards meet timelines.
• Create and manage staff rotas; holidays and sickness.
• Collaborate with other departments and suppliers to resolve issues.
• Build rapport with suppliers and feedback on improvements.
• Ensure cleanliness standards meet required levels and suggest improvements.
• Organise linen delivery, packaging and stock control.
• Cover on-call out of hours on a rota basis.

Skills

People management

Attention to detail

Problem solving

Prioritising workloads

Interpersonal skills

IT literacy

Driving licence

Job description

Join our thrivingManor Cottages Team!

Working Pattern: 37.5 hours per week, working 5 days out of 7, 9am until 5:30pm.

About the Role:

Our Housekeeping Team Leaderisa key support function infacilitatingthe operational requirements for ourlocalBrand managed properties.Managing the day-to- day operation of theHousekeepingfunction.Leading andManagingour team of dedicated Housekeepers to ensure that guest experience ismaximised at all times.Ensuringproperties are presented andmaintainedto a high standard with regards to housekeeping and all related linens.

What You’ll Do

• Participating in the day-to- day operation of the BrandPropertyservices housekeeping function, ensuring ourhigh standardsaremaintainedto ensure our guest experience isdeliveredflawlessly.
• Recruitment of our team of local Housekeepers, including training,coachingandcontinuous improvement. Responsible for the recruitment of any self-employed cleaners and checkers.
• Ensuring our portfolio of properties are inspectedin line with companytimeframesandobjectivesand all Housekeepers arevisiting the required number of properties per day.
• Devising and Managing staff rota’s, including managing holiday requests and sickness, ensuringoptimumstaffing levels at all times.
• Working closely with other departments in the business and suppliers to report any issues needing addressing,in a timely mannerand following up to ensureany issues have been resolved satisfactorily.
• Building essential rapport with our suppliers and cleaners,in order tofeedbackpractically onany issues requiring improvement or correction.
• Ensuring that cleanliness standards aremaintainedto the required level and addressing with supplierswhere standards are not metand making suggestions for improvement.
• Organise delivery of linen from laundry supplier,packand label asappropriate foreach property and arrange for delivery to properties asappropriate foreach guest stay.Ensuringstock is appropriately accounted for, recording anyshortfalls and rejects.
• Control stock levels of welcome packs, pack asrequiredfor each guest stay and organise delivery to the properties.
• Keep complete records of all materials and stock that go through the warehouse.
• Covering on-call out of hoursassistance, on a rota basis, to our property owners and guests.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

• Proventrack recordof successfully managing people and teams
• High levelof attention to detail
• Ability to think on your feet and problem solve
• Ability to prioritise workloads
• Excellent interpersonal and communication skills
• IT literate - MS office and databases
• Full & clean driving licence

Bonus Points For

• Knowledge of basic property maintenance
• Knowledge of COSHH and manual handling
• Strong local knowledge

Who Are Manor Cottages ?

Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.

Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.

Why You’ll Love Working With Us

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.