Account Manager

Red Kite; Cheltenham; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Salary of £30,000 - £34,000

Company stock options

45p per mile travel reimbursement

33 days holiday per year

Company phone and laptop

Flexible working environment

Job summary

A boutique holiday let management company is seeking an Account Manager to be the main point of contact for property owners in the Cotswolds. Key responsibilities include maintaining communication, managing a property portfolio, and enhancing owner experience through technology. The successful candidate will be detail-oriented, tech-savvy, and possess strong people skills. They will work in a hybrid environment with flexible hours and good opportunities for growth in a dynamic setting.

Qualifications

• A genuine passion for great service and going the extra mile.
• Able to meet deadlines and work well under pressure.
• Good knowledge of the Cotswolds and surrounding areas.

Responsibilities

• Act as the main point of contact for property owners.
• Gather operational details for property management.
• Guide new owners through the onboarding process.
• Create engaging online listings.
• Support longer-term projects for internal processes.

Skills

Outstanding communication skills

Attention to detail

Self-starter

Excellent time management

Tech savvy

People skills

Job description

Red Kite is a boutique holiday let management company operating in the beautiful rolling hills of the Cotswolds and surrounding areas. We saw an opportunity to bring a fresh, modern and technology driven service to holiday letting. Our aim is very simple: 1) Deliver outstanding service to guests and owners 2) Grow organically with quality (not quantity) homes and 3) Use technology and personality to set us apart from the competition. We have big plans to shake up the industry and expand our service to all inspiring homes and places throughout the UK.

We are hiring an Account Manager:

Responsibilities

• Acting as the main point of contact for owners and consistently delivering excellent communication and service.
• Gathering and maintaining key operational details to support smooth day-to-day property management.
• Liaising between owners and internal teams such as Maintenance or Guest Experience to resolve issues quickly and clearly.
• Managing your portfolio to optimise performance including tracking key metrics, comparing data and making adjustments and recommendations as required.
• Guiding new owners through the onboarding process and coordinating key steps to get each home guest-ready.
• Creating online listings, writing engaging copy and working with photographers to best capture and promote the homes.
• Travelling to homes to meet with owners face to face across the Cotswolds and surrounding areas
• Supporting longer-term projects to improve internal processes and enhance the overall owner experience.

Business Support

• Work 1 weekend per month which involves leading our Operations support - Guest Experience, Housekeeping & Maintenance. As a small business, this is a shared responsibility between team members to ensure quality service 365 days a year.

Required

• A genuine passion for providing great service and going the extra mile.
• Outstanding communication skills, both verbal and written.
• Personable - you like meeting new people and building long lasting relationships.
• High attention to detail - precise in how you work and adept at spotting errors and inconsistencies.
• Self-starter - confident making decisions independently.
• Excellent time management skills - well organised, can prioritise quickly and effortlessly.
• Tech savvy - comfortable with latest apps/software and constant iteration/changes to processes.
• Able to work well under pressure, learn and adapt quickly to meet deadlines.
• Positive approach to life and work - we are a “can-do” team.
• Have a full UK driving licence.
• Must have own car for travelling between properties.
• Love travelling and the Airbnb industry.
• Good knowledge of the Cotswolds and surrounding areas.
• Able to identify areas for improvements and build solutions.
• Able to understand invoices, owner statements and transactions, with the ability to spot issues and explain calculations clearly.

We are team-players, so it is essential you are happy to get involved in anything and everything when required (big or small). As a young and growing business, your responsibilities may change depending on business priorities and you must be comfortable with that - this should excite you, knowing that two days will never be the same and you will learn lots here. We are building a business together and will look to you to take ownership and lead from within. This means excellent opportunities for you to learn, grow and excel as the business grows and expands.

• Salary of £30,000 - £34,000 (dependant on experience).
• Company stock options in the business.
• 45p per mile reimbursed for business related travel.
• 33 days holiday per year - bank holidays are not off as standard, though you can request these off. This is 25 days holiday + 8 days bank holidays in lieu.
• Plus, an additional day off on your birthday (you should never have to work birthdays!)
• The best tech to do your best work - Company phone, Apple MacBook Pro or top of the range Windows laptop + £500 budget to set up a great working from home environment.
• Flexible working - hybrid but need to be based within 1.5 hours of Cheltenham for team meet-ups and property visits.
• An entrepreneurial and creative environment where great ideas are actively encouraged.
• Opportunity to join an early stage business where your impact is felt every single day and where you can grow with the company.