Account Manager

Forge Holiday Group Ltd; Saxmundham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Birthday day off

Pension scheme

Training & development

Job summary

Best of Suffolk is seeking an Account Manager for our busy Badingham team. You will be the first point of contact for property owners, helping them maximise their holiday homes while ensuring memorable experiences for guests.

Join our on-call rota (one week in four) with additional weekly earnings from handling urgent guest issues, and collaborate with teams to improve performance and compliance.

Qualifications

• Experience in customer service or customer relations.
• Strong communication and organisational skills.
• Ability to work independently and in a team.

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with Property Services, Quality & Revenue Management teams.
• Handle feedback to improve guest satisfaction.
• Cover out-of-hours emergency phone (own car required).

Skills

Customer service

Communication

Organisation

Independence

MS Office literacy

Tools

MS Office

Job description

Join the Team Behind the Best of Suffolk

• Salary: £25,000 per annum
• Hours: Full-time (37.5 hours, Monday to Saturday, 9am-5.30pm, with a day off in the week) + on-call rota cover
• Location: Our welcoming Badingham office.

About the Role

We're looking for a proactive and people-focused Account Manager to join our busy Badingham team. You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you'll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.

What You'll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You'll Bring

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Best of Suffolk?

Best of Suffolk is an award winning holiday lettings agency based in Badingham, Suffolk. Founded in 2006 with just six cottages in Aldeburgh, the business has gone from strength to strength over the years and in 2021 joined forces with Sykes Holiday Cottages, becoming a sister brand to the award winning agency.Proudly representing over 300 holiday cottages in the glorious county of Suffolk, our team of local experts work hard to keep both owners and guests happy.

Why You'll Love Working With Us

At Best of Suffolk & Sykes, we believe in rewarding our people:

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.