Account Handler - Insurance

WTW; Cardiff; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An established insurance company in Cardiff seeks an Account Handler to deliver outstanding client service across various sectors. This role involves managing a diverse portfolio of clients and requires strong communication and technical skills in commercial insurance. The company offers hybrid work options, a generous benefits package including health care, pension contributions, and continuous professional development opportunities. Join a team that values inclusivity and supports personal and professional growth.

Benefits

25 days annual leave plus WTW day

Private healthcare

Life insurance

Matched pension contributions up to 10%

Cycle-to-work programme

Qualifications

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes.
• Strong communication, negotiation, and influencing skills.

Responsibilities

• Provide outstanding client service to a diverse portfolio.
• Manage and develop relationships with clients.
• Balance competing priorities effectively.

Skills

Client service delivery

Technical knowledge of Commercial Insurance

Communication skills

Negotiation skills

Teamwork

Education

Dip CII

Job description

Description

Are you passionate about client service and have a broad knowledge of insurance products and markets? If so, we have an exciting opportunity for you to join our GB Retail business as an Account Handler - Insurance

Why Join Us?

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued

• Career Growth: Enjoy ample opportunities for professional development and career advancement.

• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements.
  Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.

• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds

About the Role

As an Account Handler, you'll provide outstanding client service and support to a diverse portfolio of new and existing clients across various exciting industry sectors, including Infrastructure & Utilities, Manufacturing & Industrial, Land Transport, Leisure & Hospitality, Retail, and Professional Services. No two days are ever the same, offering you a variety of new challenges and opportunities to manage and develop relationships.

Qualifications

What you’ll bring:

• Proven track record of delivering outstanding client service.

• Thorough technical knowledge of Commercial Insurance programmes including but not limited to Property Damage/Business Interruption, Liability, and Motor Insurance

• Strong communication, negotiation, and influencing skills.

• Ability to manage your workload and balance competing priorities.

• Team player who works effectively in various teams.

• Working towards or have gained a Dip CII.

Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]