Account Director

N2O; Maidenhead; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading creative brand experience agency in Maidenhead seeks an experienced Account Director to act as a trusted advisor. Responsibilities include developing strategic solutions, managing campaigns, and mentoring staff. The role involves significant travel and collaboration with multiple stakeholders. Candidates should possess strong client service experience and financial acumen, with a proven ability to grow business in a fast-paced environment. A UK driving license and vehicle are required, along with a degree in a relevant field.

Benefits

Life Assurance

Retail Discount Scheme

Free private medical / dental healthcare

Onsite gym and breakfast

Qualifications

• 4+ years in a managerial position within a similar agency.
• Experience of Live Events.
• Proven track record in developing business growth.

Responsibilities

• Act as key point of contact to oversee the delivery of client work.
• Lead and mentor the Campaign Management team.
• Identify and develop new business opportunities.

Skills

Stakeholder management

Client services experience

Financial acumen

Project management

Communication skills

Leadership

Education

Degree in a relevant subject

Job description

We have a great opportunity for an experienced Account Director to work with one of our major clients beverage/ FMCG sector.

You will be acting as a trusted advisor to your clients, responsible for developing innovative, forward-thinking tactical and strategic solutions that support the delivery of client’s campaign goals, inclusive of but not limited to Sampling & Experiential. As an Account Director, you will also be responsible for the successful delivery of campaigns by coordinating the resources needed to service the projects, building operational plans, and managing the expectations of the client.

You will be a mentor to Campaign Managers within the team and will work very closely with internal departments at N2O (creative, finance, talent, production) so you will need exceptional stakeholder management experience.

This is a fast paced, hands on role with significant travel/time away from home during the busy periods of the year as being on site and attending events is a key expectation.

A high level of attention to detail is required for this role and the standard of execution of events is paramount to the relationship we have with our customer from the production to build to the Brand Ambassador team we have working on our activations.

You will identify and develop new business opportunities to exceed revenue goals and expand the portfolio of services we provide.

You will also lead and work closely with all stakeholders on pitches, responses and submissions.

The role will be based at our Maidenhead office with hybrid working opportunities and requirement to travel to client sites.

Key accountabilities include:

• Partner with customers at a senior level to understand their business needs and objectives.
• Act as key point of contact to oversee the delivery of client work.
• Work with internal teams to develop best-in-class campaigns, reviewing and assessing to ensure the very highest quality of output from the team.
• Manage reporting and analysis of campaigns and agency performance for client and internal review.
• Look for opportunities to promote the expansion of our business with existing clients.
• Own and deliver on commercial targets for the account; providing financial leadership to members of the Campaign Management team.
• Lead and work closely with all stakeholders on pitches, responses and submissions.
• Mentor, coach, and provide best practice guidance to other team members, ensuring campaigns’ success and colleagues' development.

About us

N2O is an award-winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out-of-home and online. Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Colnbrook.

• A degree, or equivalent, in a relevant subject
• The last 4 years in a managerial position within a similar agency environment working with reputable FMCG / retail/food/health & beauty brands
• Experience of Live Events
• Experience in a similar client-relationship management role with the ability to carefully manage expectations and build strategic working relationships
• Exceptional client services experience and a proven track record in developing business growth in a fast-paced environment
• Strong financial acumen to manage budgets and control expenditure and P&L
• Excellent communication skills with the ability to multitask and prioritise conflicting deadlines and work across multiple fast-moving projects with multiple clients
• Good understanding of managing integrated campaigns involving design, production, logistics, print, staffing and events
• Comprehensive project and time management skills demonstrated in developing large-scale campaigns
• A natural leader with inspiring people management skills; able to hire, and supervise all professional campaign staff and ensure that individual performance goals are achieved
• An open communicator to maximise team morale and performance
• Excellent written and verbal communication skills, able to role model excellent client report writing skills or campaign briefs and give guidance to team members in doing the same
• High level of attention to detail
• Flexible to work some weekends and occasionally work unsocial hours and flexible to travel nationwide for campaign events
• Must hold a full UK driving license and own a vehicle

• Salary up to £55k gross per annum (depending on experience)
• Hybrid working - 3 days in the office and 2 days working from home
• 23 days annual leave plus bank holidays and flex buy/ sell holiday scheme
• Life Assurance
• Retail Discount Scheme
• Employee Assistance Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical / dental healthcare after 2 years of service
• Salary Sacrifice pension/ cycle to work/ car lease schemes
• Season Ticket Loans
• Our Head Office location has multiple perks including an onsite gym, free breakfast, free parking and an onsite cafe