Account Coordinator – Facilities FM | Growth & Training

Atlas; England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary £32,000

Long-term opportunity

Ongoing training and development

Supportive team culture

Exposure to fast-paced operations

Clear progression

Job summary

Atlas Workplace Services is seeking an Account Coordinator in a fast-paced South London site to manage maintenance activities, compliance and service requests from start to finish. You will liaise with engineers, subcontractors and customers to ensure accurate records and contract performance.

The role requires proactive, detail-oriented professionals with strong communication skills, solid IT ability (Word/Excel) and experience in a similar environment.

Qualifications

• Experience in administrative or coordination roles within an operational environment.
• Strong customer service and communication abilities.
• Excellent organisational skills with ability to manage multiple priorities.
• Proficient IT skills including Word and Excel.
• Strong numerical and data-entry accuracy.
• Professional telephone manner.
• Knowledge of CAFM systems such as Maximo (advantageous, training provided).
• Understanding of GDPR principles.
• GCSEs in English and Maths desirable.

Responsibilities

• Coordinate workflow for customer and internal requests ensuring service levels are met.
• Manage reactive maintenance requests from receipt to completion.
• Schedule planned maintenance visits and audits per contract.
• Maintain CAFM records, work orders, and compliance documents.
• Review service reports and raise follow-on works as needed.
• Support multiple service lines to ensure high-quality delivery.
• Coordinate engineering and maintenance activities with scheduling teams.
• Liaise with subcontractors and suppliers to ensure timely, quality works.
• Prepare quotations, approvals, and minor works projects.
• Raise POs and process documentation per procedures.
• Assist with invoice validation and cost tracking.

Skills

Proactive

Detail-oriented

Customer service

Communication skills

Organisational skills

IT skills

Microsoft Word

Microsoft Excel

Numerical accuracy

Data entry

Telephone manner

GDPR knowledge

Education

GCSE English

GCSE Maths

Tools

Maximo CAFM

Job description

Atlas Workplace Services is seeking an Account Coordinator in a fast-paced South London site to manage maintenance activities, compliance and service requests from start to finish. You will liaise with engineers, subcontractors and customers to ensure accurate records and contract performance.

The role requires proactive, detail-oriented professionals with strong communication skills, solid IT ability (Word/Excel) and experience in a similar environment.